Return Policy

At PetSmart, your satisfaction is very important to us. We know pet parents are busy, so we've made our return policies easy and convenient.

NOTE: Treats points that were redeemed toward the purchase of an item(s) will be forfeited when product is returned. In addition, a return of a product will deduct the points earned from the original transaction.

Returning Online Purchases

If you're not satisfied with your petsmart.com purchase, you can return the product in-store for free for the purchase price (minus shipping, delivery fees, gift wrap and other charges). Product must be in its original packaging. Services purchases made online must be returned in store. NOTE: We do not accept returns or exchanges on prescription medication products.

Free In-Store Returns

To return an item in-store that was purchased at petsmart.com, on the PetSmart app, or on a delivery provider’s app, simply bring the product in its original packaging with the order confirmation as proof of purchase to any PetSmart store. If paid for by credit card, the card used to purchase the merchandise is required so that your return can be credited to the same card. If you do not have the same credit card that you used to make your petsmart.com purchase, if you used a payment method other than a credit card for your order (such as PayPal) or if your purchase was made via a delivery provider app, you'll receive a merchandise return card for the appropriate amount. Merchandise return cards can be used for future in-store purchases and cannot be redeemed for cash. Merchandise cards cannot be used for online orders. Prescription medication items and special orders cannot be returned in store.

The following types of purchases may only be returned in stores:

• Same-day delivery purchases
• In-store pickup purchases
• Purchases made on a delivery provider app
• Purchases made for PetSmart services
• To find a retail store near you, use our Store Locator or call (888) 839-9638.

By Mail

To return your item by mail, call our Customer Care team at (888) 839-9638. Pack the item safely and securely for shipping. Affix the RETURN shipping label provided. A return shipping fee will be deducted from your refund. All shipping charges must be paid by the customer if a return is made without a shipping label issued by PetSmart. Please note shipping charges are non-refundable. COD deliveries will be returned to the customer. Please note: Exchanges are not available by mail.

Returning Products Purchased at a PetSmart Store

If you're not satisfied with a product purchased in the store, simply bring the product in its original packaging and in new or salable condition to any PetSmart store to be returned.

Returns or Exchanges With a Receipt:

• Receipts are valid for 60 days from date of purchase.
• If a purchase is paid with cash, a refund will be issued in cash.
• If a purchase is paid by check, a refund will be issued with a merchandise return card or cash following a 10-day waiting period from the date of sale for the appropriate amount.
• Credit card purchases will be credited to the original card used or a merchandise return card will be issued for future use in-store. Debit card purchases will be refunded as cash. If the original card is not available, or a payment method other than a credit card was used for your order (such as PayPal), a merchandise return card will be issued.
• If a purchase is paid with a gift card, a refund will be issued with a merchandise return card.
• If exchanging a product, any positive balance will be refunded in the original form of tender.
• Merchandise return cards cannot be redeemed for cash.
• PetSmart reserves the right to limit returns regardless of receipt

Returns or Exchanges Without a Receipt or With a Receipt Older Than 60 Days:

• Bring the product, in new or salable condition, and a valid ID to any store and a merchandise return card for the most recent sale amount will be issued. If making an exchange, any positive balance will be refunded in the original form of tender. Purchases older than 60 days may not be returned via mail.

Return Exceptions

You must have a valid receipt to return or exchange any of the following products that are valued at $10 or more:

• Electronic merchandise, such as, collars, fencing and training items
• Grooming tools
• Filters or pumps
• Non-prescription pet medication or vitamins
• ThunderShirts and calming products
• All flea and tick products

You must have a valid receipt to return or exchange any services purchased online.

Returning Products Purchased Online With a Payment Method Other Than a Credit Card

To return an item in store that was purchased at petsmart.com using PayPal, or any payment method other than a credit card, simply bring the product in its original packaging plus the original receipt or invoice to any PetSmart store. You'll receive a merchandise return card for the appropriate amount. Merchandise return cards can be used for future in-store purchases and cannot be redeemed for cash.