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Compliance & Ethics
About PetSmart’s Ethics & Integrity Program
PetSmart’s core value of Caring is the foundation of our Ethics & Integrity Program. We Care for our customers, associates and communities and believe that our Ethics & Integrity Program is key to strengthening our unique culture. Having a consistent roadmap to guide our behaviors and decisions will help us remain successful and true to our mission. We have established a foundation of trust with our customers, associates, and communities, and it’s up to us to do the right thing and protect this reputation. PetSmart is committed to providing education, training and awareness to our associates regarding our Ethics & Integrity Program. Our Ethics & Integrity department is responsible for the oversight of the Company's Code of Ethics & Integrity (E&I) and reviewing E&I allegations to ensure they are handled appropriately. The E&I department works collaboratively with other departments such as Human Resources, Internal Communications, and Training to ensure we provide awareness and training to emphasize compliance throughout our company. We have designated E&I Champions in each department to assist in ensuring a strong E&I culture.
Code of Ethics & Integrity
At PetSmart, we pride ourselves on doing the right thing, even when it’s hard. This means that we take responsibility and act with integrity. Our Code of Ethics & Integrity guides us in making decisions that impact our customers, our associates, and the communities where we live and work. By following the Code of Ethics & Integrity, we make sure that we do our job in a way that lives up to our values and follows the law.
Purchase Order Terms and Conditions
Certain transactions between PetSmart and its vendors will be detailed in written Purchase Orders. These Purchase Orders are governed by our Vendor Purchase Order Terms and Conditions (see below). Separate Terms and Conditions govern indirect spend Purchase Orders (covering Goods Not For Resale [GFNR] and services) and direct-spend Purchase Orders covering Goods For Resale (GFR). The provision of products or services, or other fulfillment of the Purchase Order by a vendor constitutes vendor’s representation and warranty that it has accessed, read and accepted such Terms and Conditions for Purchase Orders available below. Vendors should not provide any products or services under a Purchase Order without first accessing the applicable Terms and Conditions.
Click here to download our Indirect Vendor Purchase Order Terms & Conditions (for GNFR and Services)
Open and honest communication is the expectation at PetSmart, not the exception. We support an Open Door Policy where associates can voice their concerns with their immediate supervisor, a higher level of management, Human Resources, the Ethics & Integrity department, or via the CareSmart hotline. CareSmart is administered by an independent third-party service. Associate information will be treated confidentially and people who call CareSmart can remain anonymous if they prefer. Contact information for CareSmart and our Ethics & Integrity department are available in our Code of Ethics & Integrity on Fetch (our intranet) as well as posters located in or near the break room of each business location.