Checkout
When you're ready to check out, go to your shopping cart and click 'continue to checkout.' If you already have a PetSmart account, sign in to enjoy faster checkout. If you don’t have an account, you can create one or checkout as a guest.
If you have a promotional code, click the 'promo code' link in the order summary section. Promotional codes need to be entered one at a time. Using multiple promotional codes might void promotions that have already been applied. Any promotional discounts will be reflected in the Order Summary section. Treats points can be applied in cart, or during checkout by selecting the available amount you would like to redeem from the drop-down. All codes and points must be redeemed online at the time of the initial order.
Checkout:
- About You: We need some basic information about you to get started. Tell us your name, email address and phone number. Email is required for order status and updates. A phone number is required in case we have questions about your order.
- Shipping Address: If your cart includes items for delivery, you will need to provide the shipping address.
- Delivery Options: Standard Shipping is the only currently available option
- In-Store Pickup. If your cart includes items to pick up in store, you have the option to designate someone other than yourself to pick it up. The information we request is required for providing order status updates only, not for marketing purposes. A photo ID may required in order to pick up the items.
- Payment Details: We accept PetSmart gift cards and most major credit cards and debit cards, as well as PayPal. However, Merchandise Return Cards are valid in-store only.
- Review Order: Carefully review your order for accuracy on this page before submitting it. If any information is incorrect, edit it here before submitting. Once you've verified that all of your order information is accurate or you've made changes, complete your purchase by clicking 'complete purchase.' Please note: We cannot change or cancel orders once they've been placed. See Order Cancellations for more information.
After you have completed the checkout process, your order number will be displayed on the order confirmation page. You will also receive an email confirmation. Be sure to save a copy of this email in case you have questions about your order. You may also have to show your email for in-store pick up purchases.
If you’d like to print a copy of your order details, click on 'view full order details' and then click 'print order details.'
Still have questions? We’re here to help.
