United States Sales Tax:
PetSmart is required to collect sales tax on orders shipped to all states
except: Alaska, Delaware, Montana, New Hampshire, and Oregon.
Sales tax is not charged on the purchase of Gift Cards. However, products
purchased with Gift Cards will be taxed unless shipped to the states mentioned above.
Treats points will not be earned on taxes paid.
The appropriate state and local tax rate will be charged based on the price of
the purchased products and, where required by law, on shipping and handling charges.
Sales Tax-Exempt Customers:
PetSmart will honor tax exempt purchases made by non-profit organizations,
government organizations, and other similar organizations with valid proof of tax exempt status. Please
be advised that effective 7/1/2021, PetSmart will no longer accept resale certificates as a valid sales
tax exemption. Tax exempt purchases can only be made when paid for directly with funds of the
organization. Any personal purchases are required to be made using a separate petsmart.com account and
To create a petsmart.com tax-exempt account:
Create a petsmart.com account
Email the following to TaxExempt@petsmart.com or fax
Name of primary purchaser
Address (including city, state, and zip)
petsmart.com email address (used to create your petsmart.com account)
Organization type (non-profit, government, etc.)
Exemption certificate or other proof of exempt status (in most cases a form 501 (C)(3)
is not valid documentation to support a state sales tax exemption)
You will be notified via email once your exempt request has been approved.
This may take up to 5 business days to process. Setting up your tax-exempt account prior to making your
first order will ensure no tax is charged on the order.
If you place your order prior to receiving your approval email, tax will be
charged and you will be required to request a refund. To receive a reimbursement, email your request to
TaxExempt@PetSmart.com or fax to 1-623-580-6121. Please
The online order number, AND
Sales tax exemption documentation (i.e. exemption certificate or resale certificate, etc.)
Please allow up to 10 days to process your sales tax refund. At this time,
your tax exempt status will only be automatically applied to purchases made on-line. For in-store
purchases, please provide a copy of your exemption certificate or your PetSmart issued tax exempt card
to receive your tax exemption.
Canadian Sales Tax:
A service fee will be added to all orders shipped to Canada to cover the cost
of export taxes.
International Value Added Tax (VAT):
Any order being shipped to a destination outside of the United States and
Canada may be subject to import duties and taxes that are not collected by petsmart.com during Checkout.
When placing an order on petsmart.com, you are considered the importer of record and must comply with
all applicable laws and regulations. Charges for duties, taxes and the carrier's collection fee are in
addition to your shipping charge and must be paid by you. You should contact your local customs office
for further information.