Free In-Store Pickup
For your convenience, you can shop online and pick up at your local PetSmart, for free! Usually within 1 hour.
When adding items to your cart, choose 'in-store pickup.' The first time, you’ll need to select a store. You can change your store selection at any time as well as pick up items from multiple stores. Just click 'change store' on the product detail page.
You’ll get an email when your order is ready for pickup. For faster service, bring your confirmation email and valid government-issued ID to register 1 and an associate will retrieve your order for you. We will send you a Thank You email confirming your order was picked up.
Need someone else to fetch it for you? During checkout, let us know the name, email and phone for your proxy. The information provided will only be used for order status updates and never for marketing purposes.
Frequently Asked Questions
Is there any extra cost to buy items online and pick them up in store?
No, it’s free.
How do I know if an item is eligible for pick up?
The 'in-store pickup' option will be indicated on the product page and in the shopping cart if the product you’ve selected is eligible for pick up.
Why are some products not available?
Due to variations in the merchandise assortment from one store to another, some items may be available at your local store and some may not. Check back often, we’re regularly updating inventory and selection.
When will I get charged for my order?
You’ll be charged when the PetSmart associate in-store confirms your order and item(s).
When do I pick up my order?
Items that are in stock can usually be picked up the same or next day if your order was placed near store closing or when the store is closed. Once your order is ready, we will send you a 'Ready for Pick Up' email. Store hours vary and are available in the 'select store' option during checkout. Store hours are also available on your Ready for Pickup email.
Can someone else pick up my order?
Yes! Just select 'someone else will pick up' during the checkout process. Provide the name, phone number and email of the person who will be picking up your order and we’ll send them an email verification. For your protection, the email verification as well as a government-issued ID is required for order pickup.
Where do I go and what do I bring with me to the store?
Go to register 1 and bring a government-issued ID. For faster checkout, bring your 'Ready for Pickup' email in print or on your mobile phone. An associate will retrieve your order for you.
Can I use coupons for an order placed online for in-store pickup?
Coupons are not currently accepted for in-store pickup orders. Valid site promotion codes may be used on eligible in-store pickup orders.
How long do I have to pick up my order?
Orders not picked up within 5 days will be returned to stock and we will issue a refund. Refunds will only be made on the original form of payment and may take 3-5 business days to appear on your statement.
How do I cancel or return my purchase?
To cancel an ISPU purchase within an hour of order placement, you may call Customer Care, if it is beyond an hour of order placement you will need to contact the store.
To return an item, go to your local PetSmart store. Please review our Return Policy.