PetSmart Auto Ship Program Terms & Conditions

Last Updated: July 16, 2020.

The PetSmart Auto Ship Program (the “Auto Ship Program”) is governed by these Terms & Conditions (these “Auto Ship Terms”), as well as the PetSmart Terms of Use (the “Terms of Use”) and the PetSmart Privacy Policy (the “Privacy Policy”), all of which (as changed over time) are incorporated into these Auto Ship Terms, and constitute your entire agreement with PetSmart, Inc. (“PetSmart”) relating to the Auto Ship Program.

ARBITRATION NOTICE: THE TERMS OF USE WHICH GOVERN THE AUTO SHIP PROGRAM CONTAIN BOTH A MANDATORY INDIVIDUAL ARBITRATION PROVISION AND A CLASS ACTION/JURY TRIAL WAIVER PROVISION. THESE PROVISIONS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. ACCORDINGLY, YOU AND PETSMART AGREE THAT DISPUTES RELATED TO THE AUTO SHIP PROGRAM WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION, AND YOU AND PETSMART WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. MORE INFORMATION ON THE ARBITRATION PROVISION CAN BE FOUND IN THE TERMS OF USE.

BY PLACING AN ORDER AND ENROLLING IN THE AUTO SHIP PROGRAM, YOU ACCEPT THESE AUTO SHIP TERMS AND EXPRESSLY AGREE TO BE BOUND BY AND ABIDE BY THESE AUTOSHIP TERMS, THE PRIVACY POLICY, AND THE TERMS OF USE, INCLUDING THE MANDATORY INDIVIDUAL ARBITRATION PROVISION. PLEASE READ ALL TERMS AND POLICIES CAREFULLY.

Joining the Auto Ship Program

Subject to these Auto Ship Terms, when you join or enroll in the Auto Ship Program, you are agreeing to and signing up to receive continuous shipments of items at a frequency of your choosing.

To join the Auto Ship Program, you will need a PetSmart account. To create an account, follow the instructions on the PetSmart website. Creating a PetSmart account will automatically enroll you in PetSmart’s Treats program (your Treats points are governed by the Treats Terms and Conditions). Only the person who is the authorized e-mail account holder of the e-mail address linked to the PetSmart account may enroll in the Auto Ship Program. The Auto Ship Program is only available in the United States. YOU MAY NOT ACCESS, USE, PLACE AN ORDER, OR ENROLL IN THE AUTO SHIP PROGRAM UNLESS YOU ARE AT LEAST 18 YEARS OLD.

Benefits of the Auto Ship Program

When applicable to your purchase (as designated on the PetSmart website), you will receive the benefit of an Auto Ship discount on your initial and/or future Auto Ship orders. Special limited time Auto Ship promotions only apply during their effective dates. Notwithstanding any of the foregoing, PetSmart reserves the right to change the Auto Ship benefits at any time in its sole discretion, including discount amounts, promotions, and eligibility. In addition, some of the offer details may change as you receive deliveries over time (for example item price, taxes, availability, and/or shipping charges); provided however, PetSmart will not change the price of an item or a discount on your next order once you have received an order confirmation email for that order.

Order Process

After joining the Auto Ship Program, your first order will be processed immediately and the payment method you have provided will be charged at the time the order is placed.

Thereafter PetSmart will place your Auto Ship orders automatically according to your selected frequency. Subject to these Auto Ship Terms, this will continue until you cancel your enrollment in the Auto Ship Program. Auto Ship items that have the same order date, shipping address, billing address, and payment method will ship as one order.

With respect to future orders, PetSmart will send you a reminder email. You can skip, edit, or cancel your order up to twenty-four (24) hours prior to the order’s placement date specified in such email. If you do not cancel an order before the day prior to its placement date, your order will be authorized and you will be charged as further described in the “Credit Card Authorizations and Charges” section below. You will also receive an order confirmation email and a shipment confirmation email. Your order’s delivery date depends on when an order leaves a PetSmart warehouse, the destination address, and the shipping method.

The Auto Ship Program is a subscription program that is contingent upon item availability; no substitutions will be made. You will receive an email notification if one or more of your items is not available.

When applicable to your purchase, eligible Treats points on your PetSmart account may be redeemed on your order; however, Treats points cannot be used towards the payment of sales tax or shipping and handling.

Credit Card Authorizations and Charges

By enrolling in the Auto Ship Program, you expressly permit PetSmart to charge your provided payment method on a recurring basis, as well as the amount of the charge, all at the frequency and quantity you selected. As such, PetSmart will submit periodic charges to your provided payment method without further authorization from you, until you provide notice otherwise. Such notice and/or any changes to your payment method will apply to an order if it is made at least twenty-four (24) hours prior to that order’s placement date.

On your order’s placement date, your order will be automatically authorized (i.e., some debit and bank check cards may reflect a deduction of funds at such time; this however is an authorization only). The amount you are to be charged for your item(s) will be the price of the item(s), plus any applicable sales tax (taxes are finalized when your order ships). You will not be charged until your order ships.

If PetSmart is unable to complete your Auto Ship order with your payment method, we have the right to cancel your order. PetSmart, at its discretion, may email you a notification and the opportunity to charge another payment method and update your payment information in your PetSmart account prior to such cancellation.

All Auto Ship orders require a credit or debit card payment. You will be required to add a credit or debit card payment method to your PetSmart account prior to purchasing any item pursuant to the Auto Ship Program. Alternative payment forms, such as PayPal and gift cards, cannot be accepted at this time.

Making Changes to an Auto Ship Order and Your Account

By visiting the Auto Ship section of your PetSmart account or following the link in your order confirmation email, you can change your shipping address, payment method, and other account information. You can also add to an order, skip an order, change your order frequency, or cancel your enrollment in the Auto Ship Program. Please allow up to 24 hours for modifications to be processed. All changes made to your PetSmart account or an order are subject to these Auto Ship Terms (e.g., you cannot make any changes to an order less than 24 hours prior to the order’s placement date).

Cancellation and Reactivation

Your Auto Ship subscription will remain in effect until it is cancelled. You can cancel at any time by visiting the “Auto Ship” tab in your PetSmart account and selecting the “Cancel Subscription” link. Such cancellation will not affect orders placed within twenty-four (24) hours of your cancellation.

If you cancel your Auto Ship subscription and then reactivate or resume it, the Auto Ship discount, if any, may not be the same discount you were receiving at the time of cancellation. Accordingly, the new price will be applied to your future orders.

Notifications

From time-to-time, you may receive email notifications and other important information related to your PetSmart account and the Auto Ship Program, such as, if your item is discontinued or out of stock, if you cancel your enrollment, or if your payment method fails.

Changes to these Auto Ship Terms

From time-to-time PetSmart may, in its sole discretion, change these Auto Ship Terms, (including all applicable terms, conditions, limitations and requirements on the PetSmart website), without notice to you. If any of these Auto Ship Terms or any change hereto is found invalid, void, or unenforceable, that term and/or change is severable and does not affect the validity and enforceability of any remaining terms or changes. YOUR CONTINUED PARTICIPATION IN THE AUTO SHIP PROGRAM AFTER PETSMART CHANGES THESE AUTO SHIP TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO THESE AUTO SHIP TERMS OR ANY CHANGES HERETO, YOU MUST CANCEL YOUR AUTOSHIP SUBSCRIPTION.

Miscellaneous Terms

PetSmart may, in its sole discretion, terminate your Auto Ship subscription and/or the Auto Ship Program at any time without notice to you. If PetSmart does so, you will only be charged for orders that (a) have shipped to you, and (b) are already placed and will actually ship to you.

PetSmart shall not be liable to you for any breach of its obligations under these Auto Ship Terms arising from causes beyond its reasonable control, including, but not limited to, weather, fires, floods, earthquakes, and other acts of God, pandemics/epidemics, acts of terrorism, acts of war, strikes, delays caused by third-party transportation, embargoes or industrial disturbances, power outages, shutdowns, or local, state or federal governmental actions.

Your participation in the Auto Ship Program is personal to you, and you may not assign or transfer your subscription or any of the benefits to any third party without express written authorization from PetSmart. All returns under the Auto Ship Program are subject to PetSmart’s Return Policy (as changed over time). Auto Ship subscriptions are void where prohibited.

For frequently asked questions, visit our Auto Ship FAQs. For additional questions call our customer care at 1-888-839-9638.