PetSmart AutoShip Program Terms & Conditions
Last Updated: February, 2021.
The PetSmart AutoShip Program (the “AutoShip Program”) is governed by these
changed over time) are incorporated into these AutoShip Terms, and constitute your entire agreement with
PetSmart LLC (“PetSmart”) relating to the AutoShip Program.
BOTH A MANDATORY INDIVIDUAL ARBITRATION PROVISION AND A CLASS ACTION/JURY TRIAL WAIVER PROVISION. THESE
PROVISIONS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY
TRIALS OR CLASS ACTIONS. ACCORDINGLY, YOU AND PETSMART AGREE THAT DISPUTES RELATED TO THE AUTOSHIP PROGRAM
WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION, AND YOU AND PETSMART WAIVE ANY RIGHT TO PARTICIPATE IN A
CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. MORE INFORMATION ON THE ARBITRATION PROVISION CAN BE FOUND
BY PLACING AN ORDER AND ENROLLING IN THE AUTOSHIP PROGRAM, YOU ACCEPT THESE
Joining the AutoShip Program
Subject to these AutoShip Terms, when you join or enroll in the AutoShip
Program, you are agreeing to and signing up to receive continuous shipments of items at a frequency of your
To join the AutoShip Program, you will need a PetSmart account. To create an
account, follow the instructions on the PetSmart website. Creating a PetSmart account will automatically
enroll you in PetSmart’s Treats program (your Treats points are governed by the Treats Terms and Conditions). Only the person who is the
authorized e-mail account holder of the e-mail address linked to the PetSmart account may enroll in the
AutoShip Program. The AutoShip Program is only available in the United States. YOU MAY NOT ACCESS, USE,
PLACE AN ORDER, OR ENROLL IN THE AUTOSHIP PROGRAM UNLESS YOU ARE AT LEAST 18 YEARS OLD.
Benefits of the AutoShip Program
When applicable to your purchase (as designated on the PetSmart website), you
will receive the benefit of an AutoShip discount on your initial and/or future AutoShip orders. Special
limited time AutoShip promotions only apply during their effective dates. Notwithstanding any of the
foregoing, PetSmart reserves the right to change the AutoShip benefits at any time in its sole discretion,
including discount amounts, promotions, and eligibility. In addition, some of the offer details may change
as you receive deliveries over time (for example item price, taxes, availability, and/or shipping charges);
provided however, PetSmart will not change the price of an item or a discount on your next order once you
have received an order confirmation email for that order.
After joining the AutoShip Program, your first order will be processed
immediately and the payment method you have provided will be charged at the time the order is placed.
Thereafter PetSmart will place your AutoShip orders automatically according to
your selected frequency. Subject to these AutoShip Terms, this will continue until you cancel your
enrollment in the AutoShip Program. AutoShip items that have the same order date, shipping address, billing
address, and payment method will ship as one order.
With respect to future orders, PetSmart will send you a reminder email. You
can skip, edit, or cancel your order up to twenty-four (24) hours prior to the order’s placement date
specified in such email. If you do not cancel an order before the day prior to its placement date, your
order will be authorized and you will be charged as further described in the “Credit Card Authorizations and
Charges” section below. You will also receive an order confirmation email and a shipment confirmation email.
Your order’s delivery date depends on when an order leaves a PetSmart warehouse, the destination address,
and the shipping method.
The AutoShip Program is a subscription program that is contingent upon item
availability; no substitutions will be made. You will receive an email notification if one or more of your
items is not available.
When applicable to your purchase, eligible Treats points on your PetSmart
account may be redeemed on your order; however, Treats points cannot be used towards the payment of sales
tax or shipping and handling.
Credit Card Authorizations and Charges
By enrolling in the AutoShip Program, you expressly permit PetSmart to charge
your provided payment method on a recurring basis, as well as the amount of the charge, all at the frequency
and quantity you selected. As such, PetSmart will submit periodic charges to your provided payment method
without further authorization from you, until you provide notice otherwise. Such notice and/or any changes
to your payment method will apply to an order if it is made at least twenty-four (24) hours prior to that
order’s placement date.
On your order’s placement date, your order will be automatically authorized
(i.e., some debit and bank check cards may reflect a deduction of funds at such time; this however is an
authorization only). The amount you are to be charged for your item(s) will be the price of the item(s),
plus any applicable sales tax (taxes are finalized when your order ships). You will not be charged until
your order ships.
If PetSmart is unable to complete your AutoShip order with your payment
method, we have the right to cancel your order. PetSmart, at its discretion, may email you a notification
and the opportunity to charge another payment method and update your payment information in your PetSmart
account prior to such cancellation.
All AutoShip orders require a credit or debit card payment. You will be
required to add a credit or debit card payment method to your PetSmart account prior to purchasing any item
pursuant to the AutoShip Program. Alternative payment forms, such as PayPal and gift cards, cannot be
accepted at this time.
Making Changes to an AutoShip Order and Your Account
By visiting the AutoShip section of your PetSmart account or following the
link in your order confirmation email, you can change your shipping address, payment method, and other
account information. You can also add to an order, skip an order, change your order frequency, or cancel
your enrollment in the AutoShip Program. Please allow up to 24 hours for modifications to be processed. All
changes made to your PetSmart account or an order are subject to these AutoShip Terms (e.g., you cannot make
any changes to an order less than 24 hours prior to the order’s placement date).
Cancellation and Reactivation
Your AutoShip subscription will remain in effect until it is cancelled. You
can cancel at any time by visiting the “AutoShip” tab in your PetSmart account and selecting the “Cancel
Subscription” link. Such cancellation will not affect orders placed within twenty-four (24) hours of your
If you cancel your AutoShip subscription and then reactivate or resume it, the
AutoShip discount, if any, may not be the same discount you were receiving at the time of cancellation.
Accordingly, the new price will be applied to your future orders.
From time-to-time, you may receive email notifications and other important
information related to your PetSmart account and the AutoShip Program, such as, if your item is discontinued
or out of stock, if you cancel your enrollment, or if your payment method fails.
Changes to these AutoShip Terms
From time-to-time PetSmart may, in its sole discretion, change these AutoShip
Terms, (including all applicable terms, conditions, limitations and requirements on the PetSmart website),
without notice to you. If any of these AutoShip Terms or any change hereto is found invalid, void, or
unenforceable, that term and/or change is severable and does not affect the validity and enforceability of
any remaining terms or changes. YOUR CONTINUED PARTICIPATION IN THE AUTOSHIP PROGRAM AFTER PETSMART CHANGES
THESE AUTOSHIP TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO THESE AUTOSHIP TERMS
OR ANY CHANGES HERETO, YOU MUST CANCEL YOUR AUTOSHIP SUBSCRIPTION.
PetSmart may, in its sole discretion, terminate your AutoShip subscription
and/or the AutoShip Program at any time without notice to you. If PetSmart does so, you will only be charged
for orders that (a) have shipped to you, and (b) are already placed and will actually ship to you.
PetSmart shall not be liable to you for any breach of its obligations under
these AutoShip Terms arising from causes beyond its reasonable control, including, but not limited to,
weather, fires, floods, earthquakes, and other acts of God, pandemics/epidemics, acts of terrorism, acts of
war, strikes, delays caused by third-party transportation, embargoes or industrial disturbances, power
outages, shutdowns, or local, state or federal governmental actions.
Your participation in the AutoShip Program is personal to you, and you may not
assign or transfer your subscription or any of the benefits to any third party without express written
authorization from PetSmart. All returns under the AutoShip Program are subject to PetSmart’s Return
Policy (as changed over time). AutoShip subscriptions are void where prohibited.
For frequently asked questions, visit our AutoShip FAQs. For additional
questions call our customer care at 1-888-839-9638.