Treats: Terms & Conditions
Last Updated: February 2022
Subject to the terms and conditions set forth below, members ("Members") of this Treats program ("Treats" or the "Program" or the "Treats Program") will earn points in connection with the purchase of qualifying products and services at PetSmart stores, petsmart.com, on the PetSmart App or via any other method that PetSmart provides, which they may use for savings at PetSmart.
By joining the Treats Program, you agree to be bound by these terms and conditions. PetSmart reserves the right to terminate, cancel, modify, or restrict Treats or any aspect of the Program, including, without limitation, these terms, the point conversion ratio and the point expiration policy, at any time. PetSmart may make changes to the Program even if such changes affect your ability to use points already accumulated. Changes can be made without advance notice.
You must be 18 years or older and a resident of the United States or Puerto Rico to be eligible for membership. Membership in the Program is limited to individuals only and is limited to one account per individual email address.
There is no cost to join Treats. Members receive a Treats account number that is unique to such Member ("Account") after providing enrollment details (first name, last name, email address, and phone number) via the following methods (or any other method PetSmart permits):
A.) In-Stores. Make sure you are logged in to your PetSmart account. If you have points or rewards available to redeem, you can request to redeem your points in cart or during checkout. Where applicable, look for “treats available,” select amount, and click apply.
B.) Online. You may enroll in the Program by visiting www.petsmart.com (the "Website" or "Online"). In order to enroll on the Website, you must register to be a user of the Website and have a user name and password.
C.) Mobile. You may enroll in the Program by downloading and accessing the PetSmart App (the "Mobile App"). In order to enroll on the Mobile App, you must register to be a user of the Mobile App and have a user name and password.
Canadian residents should enroll through a PetSmart channel (store, online or mobile) in their Program jurisdiction. PetSmart reserves the right to convert any Treats account to the appropriate Program based on enrollee’s address.
3. Membership Account.
If you believe there is an error in your Account balance or that your Account has been the subject of any suspicious activity, immediately contact PetSmart Customer Care at 1-888-839-9638. Accounts are not transferable and are not for sale, resale or barter. PetSmart is not responsible for use of a Member's Account or redemption of a Member's points in the event the Member's Account is stolen and the Account is used or the points are redeemed prior to the Member informing PetSmart that the Member's Account has been stolen. PetSmart may revoke any membership in Treats at any time if such Member engages in abuse of the Program or fails to follow the rules of the Program. Fraud or abuse relating to the accrual of points or redemption of treats will result in revocation of membership in the Program and will affect a Member's eligibility for participation in any other PetSmart program. Revocation results in a forfeiture of all points. The interpretation and application of the Program's rules are at the sole discretion and determination of PetSmart. You are responsible for remaining knowledgeable about the Program rules. A Member's points balance, as reflected in PetSmart’s records, shall be deemed correct. PetSmart reserves the right to determine the amount of points in any Member's account based on PetSmart’s internal records related to such Member's account.
4. Account Management.
5. Online/Mobile App Account Management.
Once you are a registered user of the Website or Mobile App, you may view a summary of your Account on the Website or Mobile App. After logging onto the Website or Mobile App, simply click on the "My Account" link in the header of the Website or Mobile App homepage and view or edit information on your Account. You may also view your Treats points balance and transaction history on the Website or Mobile App by logging in and clicking on the "treats & offers" link in the profile navigation.
6. Member Cancellation.
You may cancel your Treats account at any time by contacting PetSmart Customer Care at 1-888-839-9638. Upon cancellation, any unused points accrued in your account will be forfeited and cannot be redeemed.
II. EARNING POINTS
Members can earn Treats points with the purchase of qualifying products and services at PetSmart stores, petsmart.com, petsmart.ca, on the PetSmart App, or via any other method that PetSmart provides. Members can earn Treats points with the purchase of qualifying products and services at PetSmart stores, petsmart.com, petsmart.ca and on the PetSmart App. Members can also earn Treats points by making cash donations to PetSmart Charities at petsmart.com or petsmart.ca or through the in-store pin-pad at participating PetSmart stores. You must be a registered user of the Website in order to earn Treats points for Online purchases. You must notify the associate at checkout in stores of your membership to earn Treats points in store. PetSmart assumes no responsibility for errors caused by incorrect Member information. Points are only a measurement of your participation in the Treats Program. Use of the word “earn” in marketing materials for these Treats terms in relation to points shall mean to collect points as a measurement of participation in the Treats Program and does not mean that the points have any value. Points are only redeemable for awards as provided for by the Treats Program and only when combined with the other prerequisites for redemption, including an active Treats membership. Points may not be transferred by operation of law, such as by inheritance or in bankruptcy.
2. Gift Cards.
When a Member makes a qualifying purchase in-store or Online using a gift card, the Member will earn points on the amount of the purchase.
3. Timing of the Addition of Points to Accounts.
In-Store Purchases: Treats points earned on the in-store purchase of qualifying products or services will be added to your Account immediately at the time of in-store purchase of the qualifying products or services. For all in-store purchases, the amount of points in your Account, including points earned on your recent purchase, will be reflected on your receipt after a transaction. In the event of system unavailability or other technical difficulty the points will be added upon resolution of the technical challenge. The timing for issuing points is subject to change.
Online Purchases: Treats points earned on the online purchase of qualifying products or services will be credited within 24 hours after shipping. The timing for issuing points is subject to change.
Treats points will not be earned for tips and gratuities, shipping charges and all taxes, including without limitation, federal, state, and local taxes or use taxes. Treats points will not be earned on any donations made at petsmartcharities.org. Treats points will not be earned on any discounts or other credits offered in connection with a product or service. For example, if a product that is normally $100 is on sale for $75, a Member will only earn points on the purchase price of $75. All veterinary services purchases of gift cards, issuance of store credit, and any type of price adjustments, including merchandise returns, are not eligible for points. All purchases made: (i) by a Member prior to such member joining the Program, (ii) without identifying themselves as a member of the Treats program, or (iii) Online without a Member being logged into the Website, are not eligible for program credit.
Points earned for a purchase that is then the subject of a return, refund, returned check due to non-sufficient funds, or other credit will be deducted from the Member's account in an amount equal to the points earned for the original transaction, including bonus points. A return can cause your Treats account to have a negative point balance.
6. Bonus Point Promotions.
From time to time, PetSmart may run certain bonus point promotions. Bonus point promotions are subject to the terms and conditions of the offer and may be offered at any time in PetSmart’s sole discretion.
III. REDEEMING POINTS
Treats points are non-transferable and cannot be redeemed for cash. No credit or cash will be given for unused points, and points are not your property. Points earned by a Member may be redeemed on a first in, first out basis. Points cannot be used to make a donation, to pay for taxes, tips, or shipping and handling. The sale of points is prohibited and may result in the forfeiture of your points as well as termination of Membership, which in each case shall be final and conclusive.
2. Points towards Products and Services.
Members can use their points to reduce the purchase price of a product or service. Points must, and may only, be redeemed in increments as specified by PetSmart.
3. Redemption In Stores.
To redeem points towards a purchase at a PetSmart store, Members must indicate that points are being redeemed prior to making the purchase and must identify themselves as members of the Treats program. To redeem 20,000 or more points at a PetSmart store, Members must verify their identification by showing a driver's license or other government-issued photo identification.
4. Gift Cards.
Points cannot be used towards the purchase of gift cards.
5. Redemption Online.
Members may redeem their points on any purchase of qualifying products made online. To redeem points towards a purchase online, a Member must be a registered user of the Website and must be logged in to their online Account. Points may be redeemed on the purchase price of qualifying products only and cannot be used towards the payment of sales tax or shipping and handling charges or for the purchase of gift cards.
Points accumulated on different Accounts of different Members may not be combined or aggregated to make purchases of products or for any other reason. Points earned in a transaction cannot be redeemed in the same transaction. Rewards cannot be transferred between accounts. Points cannot be used if purchasing through a third party marketplace or platform, e.g., the DoorDash Marketplace.
7. Points Expiration.
Generally, points expire if not used in 1 year. EACH POINT EXPIRES AT THE END OF THE TWELFTH MONTH FROM THE DATE IT WAS EARNED. For example, points earned on December 5, 2018 will expire on December 31, 2019.
Expiration may vary by market. Log into your account to see the details of your Program or contact us here.
IV. ADDITIONAL TERMS
You agree to indemnify and hold PetSmart and its officers, agents, employees and other partners, harmless from any loss, liability, claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use of the Treats Program.
2. Limitation of Liability.
UNDER NO CIRCUMSTANCES SHALL PETSMART OR ITS THIRD PARTIES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM YOUR USE OR INABILITY TO USE TREATS. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY IN ANY ACTION, WHETHER IN CONTRACT, TORT OR ANY OTHER CLAIM, EVEN IF AN AUTHORIZED REPRESENTATIVE OF PETSMART HAS BEEN ADVISED OF OR SHOULD HAVE KNOWLEDGE OF THE POSSIBILITY OF SUCH DAMAGES. BY YOUR USE OF TREATS, YOU ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE AND SERVICES AVAILABLE THROUGH TREATS, EXCEPT WHERE THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES IS PROHIBITED BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF DAMAGES FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATIONS MAY NOT APPLY. IN ANY EVENT, UNDER NO CIRCUMSTANCES WILL PETSMART BE LIABLE TO YOU FOR ANY AMOUNT EXCEEDING ONE THOUSAND U.S. DOLLARS ($1,000.00).
3. Disclaimer of Warranties.
YOU EXPRESSLY AGREE THAT YOUR USE OF TREATS IS AT YOUR SOLE RISK. PETSMART TREAT PROGRAM IS PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS. PETSMART AND ITS OFFICERS, DIRECTORS AND EMPLOYEES, AS WELL AS ITS THIRD-PARTY AGENTS, CONTRACTORS, DISTRIBUTORS, MERCHANTS OR SPONSORS (COLLECTIVELY, 'THIRD PARTIES'), CAN NOT AND DO NOT WARRANT THAT YOUR USE OF TREATS WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE. NEITHER PETSMART NOR ITS THIRD PARTIES HAVE ANY RESPONSIBILITY FOR YOUR ACTION OR INACTION IN CONNECTION WITH TREATS OR FOR ANY DAMAGE TO YOUR COMPUTER OR DATA OR ANY OTHER DAMAGE YOU MAY INCUR IN CONNECTION WITH YOUR USE OF TREATS. NEITHER PETSMART NOR ITS THIRD PARTIES WARRANT THE ACCURACY, INTEGRITY OR COMPLETENESS OF THE CONTENT PROVIDED IN TREATS OR THE PRODUCTS OR SERVICES OFFERED FOR SALE. PETSMART AND ITS THIRD PARTIES SPECIFICALLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY PETSMART OR ITS THIRD PARTIES SHALL CREATE A WARRANTY, EXCEPT WHERE THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES IS PROHIBITED BY LAW.
4. Applicable Law.
The Treats Program is created and controlled by PetSmart in the United States of America. The laws of the State of Arizona will govern the Program without giving effect to any principles or conflicts of laws.
5. Our Access to Your Account.
In order to improve your experience, to help with fraud identification, and to assist our Customer Care Representatives in resolving issues you may experience with Treats, we use tools to monitor certain user experience information. This includes: Login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g. information entered during checkout process), and browser information. You hereby grant PetSmart and its parent, sister, subsidiary or affiliated companies the right to monitor your Treats account activity. We have the right to take any necessary legal action based on fraud, abuse, or suspicious activity in connection with your account. If you are engaged in such activity, you may be liable for monetary losses, including litigation and/or arbitration costs and damages. This section shall survive the termination of your online or Treats account.
For information regarding Participating Locations or other questions, see information on how to contact us here or call PetSmart Customer Care at 1-888-839-9638.
6. Test Programs.
From time to time PetSmart may conduct test programs for certain subsets of Members. PetSmart will attempt to notify such Members via email, their Online account or in-store marketing. Log into your account to see the details of your Program or contact us here
7. California Notice of Financial Incentive.