An Important Update Regarding PetSmart’s Response to the Coronavirus
Updated April 4
As we continue to monitor news and information surrounding the coronavirus, our highest priority remains supporting our associates and the people, pets and communities that rely on our stores. Our hearts continue to be with all those impacted, as well as those stepping up to care for others.
PetSmart has been designated as an essential retail business because we, along with other pet stores, supply nearly one-third of all dog and cat food needed by pet parents. We have been asked to keep our stores open and shelves stocked by local governing bodies across the country. And to help accommodate our customers’ needs and increased demands, we expanded our Buy Online, Pick Up in Store capabilities and launched a curbside pick-up program.
While we remain committed to keeping our doors open, we have adjusted our operations to help ensure our customers and associates stay safe. We reduced our store hours of operation. Temporary new hours are 9 a.m. ‐ 7 p.m., Monday through Saturday, and 10 a.m. ‐ 7 p.m. on Sundays. *
While customers won’t be able to shop inside of our Ontario PetSmart locations starting April 5, our stores will continue to provide essential products for pets and their families through our Ship to Home and Curbside Pickup options. Both of these options have seen a significant increase in demand, and we’ll continue to do everything we can to maintain in-stock levels for our pet parents and provide them with the assortment of brands they depend on. Additionally, associates will continue to care for the live pets in our stores just as they always do.
On March 21, we made the difficult decision to temporarily close our grooming salons out of concern for the safety and wellbeing of both our associates and customers. During this time, we redesigned how we operate our salons to deliver the best possible care and experience for everyone.
Because regular grooming is vital to the health of so many dogs and cats, and so many of our customers and associates have asked us to, we are re-opening our salons in select locations on Monday, April 6. We are unable to re-open in the remaining locations in accordance with government orders. We will continue to monitor all areas and adjust as appropriate. For more information, including details about stringent new measures that follow the social distancing and sanitary guidelines detailed by the Centers for Disease Control and Prevention (CDC), click here.
We increased the frequency of store cleanings, introduced new sanitizing practices and provided supplemental supplies to our store teams. Plus, we’ll continue to follow the steps below:
- Cleaning and disinfecting all grooming tables, kennels, water/food bowls, Doggie Day Camp toys and grooming tools between every pet service
- Sanitizing and cleaning all surfaces and playrooms every night
- Changing air filters every week to maintain clean, healthy air in our Grooming Salons
We made the difficult decision to temporarily suspend all in-store adoption events. This does not impact our in-store PetSmart Charities Everyday Adoption Centers and 7-Day Cat Centers, and we will continue to work closely with local animal welfare organizations to help the pets housed in these centers find forever homes everywhere we can.
Our 56,000 associates have been working tirelessly to support pet parents and their pets and we sincerely appreciate their extra efforts during this time. We are continually amazed by their willingness to go above and beyond and are so grateful to have such a dedicated and compassionate team.
All of our associates are eligible to apply for financial assistance through the PetSmart Associate Assistance Foundation (PAAF). Our company has been proud to offer this resource, funded by donations from PetSmart and fellow associates since 2011, to help one another in times of need. PAAF stands ready to support and serve our associates.
Additionally, we’ve waived our attendance policy, extended leave of absence and time off accommodations related to COVID-19, and will continue to fully support any associate who decides to stay home if they’re uncomfortable working.
For more detailed information, please visit our COVID-19 FAQs.
* Local laws may affect Sunday hours at certain stores. Check with your local store.