Afterpay FAQ | PetSmart
Skip to content
Enable accessibility
|
Gift card
|
Track your order
Sign up, earn points, get treats
PetSmart PetSmart
Start typing, then use the up and down arrows to select an option from the list
Related Products
Top Paw® Double Door Folding Wire Dog Crate with Divider Panel
Hill's® Science Diet® Sensitive Stomach & Skin Adult Dry Dog Food - Chicken & Barley
ExquisiCat Naturals Multi-Cat Paper Pellet Cat Litter - Unscented, Low Dust, Low Tracking, Natural
Top Paw® X-Large Adhesive Leakproof Dog Pads - 28" x 34"
Top Fin® Essentials Aquarium Starter Kit
Oxbow Western Timothy Hay
Trending Categories
Food
Treats
Dog beds
Litter boxes
Aquariums
Fish
Trending Brands
Purina Pro Plan
Simply Nourish
Scoop Free
Kong
Full Cheeks
Top Fin
loyalty icon
sign in
Treats & Account
Loyalty Logo

Join our loyalty program & earn points every time you shop!

Sign up

Time to start shopping!

  • shop by brand
    • Shop all Brands

  • shop by pet
      • dog
      • cat
      • fish
      • bird
      • reptile
      • small pet
      • pet parents
      • farm animal
      • Food
      • Dry Food Canned Food Veterinary Authorized Diets Fresh & Frozen Dog Food Food Toppers Puppy Food Shop All
      • Treats
      • Biscuits & Bakery Bones & Rawhide Chewy Treats Dental Treats Jerky Training Treats Puppy Treats
      • Supplies
      • Beds & Furniture Bowls & Feeders Cleaning Supplies Clothing & Shoes Collars, Harnesses & Leashes Crates, Gates & Containment
      • Vitamins & Supplements Health & Wellness Flea & Tick Grooming Supplies Pharmacy Toys Training & Behavior
      • Dog Deals
      • Food & Treats
      • Wet Food Dry Food Treats Veterinary Authorized Diets Kitten Food toppers Catnip & Grass Shop All
      • Litter
      • Deodorizers & Filters Litter Litter Boxes Mats & Liners Waste Disposal
      • Supplies
      • Beds & Furniture Bowls & Feeders Cleaning & Repellents Clothing & Accessories Collars, Harnessess & Leashes Crates, Gates & Containment Vitamins & Supplements
      • Health & Wellness Flea & Tick Grooming Supplies Pharmacy Toys
      • Cat Deals
      • Fish Shop
      • Marine & Freshwater Goldfish Koi & Pond Betta Shrimp Cichlid Live Fish Shop All
      • Food
      • Feeders Food
      • Tanks & Accessories
      • Starter Kits Tanks & Aquariums Decor, Gravel & Substrate Heating and Lighting Filters, Media & Pumps Maintenance & Repair
      • Wellness
      • Disease Treatment Water Care & Conditioning Water Quality Testers
      • Care Plant Care Pond Care Saltwater Aquarium Care
      • Featured Shops
      • Fish Deals
      • Bird Shop
      • Conure Cockatiel Parakeet Finch & Canary Parrot Lovebird Wild Bird Chicken Shop All
      • Food & Treats
      • Pet Bird Food Treats Feeders & Waterers
      • Habitats
      • Starter Kits Cages Stands Carriers Litter & Nesting
      • Care
      • Vitamins & Supplements Grooming Cleaning & Odor Control
      • Accessories
      • Toys, Perches, & Décor
      • Featured Shops
      • Wild Bird Shop
      • Bird Deals
      • Reptile Shop
      • Bearded Dragon Gecko & Lizard Snake Frog Turtle Hermit Crab Chameleon Shop All Live Reptiles
      • Food
      • Feeders & Food Storage Food
      • Habitats
      • Starter Kits Terrariums
      • Accessories & Decor
      • Habitat Accessories Habitat Decor Substrate & Bedding
      • Heating & Lighting
      • Bulbs & Lamps Heaters Light Fixture Humidity & Temperature Control
      • Care & Wellness
      • Cleaning & Water Care Vitamins & Supplements
      • Reptile Deals
      • Bearded Dragon Care Guide
      • Small Pet Shop
      • Hamster & Gerbil Guinea Pig Rabbit Ferret Hedgehog & Sugar Glider Chinchilla Rat & Mouse Shop All Live Small Pet
      • Food
      • Hay Food Treats
      • Habitats
      • Cages, Habitats & Hutches Starter Kits
      • Accessories
      • Harnesses & Travel Carriers Toys & Habitat Accessories Litter & Bedding
      • Care & Health
      • Health & Grooming Cleaning & Odor Removal
      • Featured Shops
      • Small Pet Deals Essentials Shop Full Cheeks
      • Home Goods
      • Drinkware Gates Storage Ornaments Door Mats
      • Pet Tech
      • Smart Feeders Smart Litter Boxes DNA Kits Cameras & Monitors
      • Clothing & Accessories
      • Pajamas Slippers Socks
      • Home & Yard Cleaning
      • Indoor Cleaning Outdoor Care
      • Travel
      • Car Rides Airline Travel Day Trips Calming
      • Pet Memorials
      • Personalized Stone
      • Chicken & Poultry
      • Feed Feeder & Waterers Coops Nesting & Egg Supplies Care & Supplements Accessories
      • Duck
      • Feed Feeder & Waterers Hutches & Pens Care & Supplements Accessories
      • Goat
      • Feed Care & Supplements
      • Pig
      • Feed
      • Horse
      • Feed Care & Supplements
      • Cow
      • Feed
      • Sheep
      • Feed
      • Featured Brands
      • Eggland's Best Healthy Harvest Kalmbach Feeds Kruse's Perfection Right Choice
  • pet services
    • Pet Services

      Grooming Salon Training Classes PetsHotel Boarding Doggie Day Camp Veterinary Care

      Adoption

      Pet Adoption PetSmart Charities

      Learning Center

      Dog Care Cat Care Fish Care Bird Care Reptile Care Small Pet Care
  • Sale
      • Shop Deals
      • Dog Deals
      • Cat Deals
      • Fish Deals
      • Bird Deals
      • Reptile Deals
      • Small Pet Deals
  • Featured
      • Halloween
      • New Pet
      • NFL Shop
      • Curbside & In-Store Pickup
      • Free Same-Day Delivery
      • Save with Autoship
      • Fan Shop
  • pharmacy
    • Dog

      Flea & Tick Dewormers & Parasite Care Heartworm Allergy Relief Arthritis & Pain Relief Ear & Eye Care Anxiety & Calming Antibiotics Joint Care Shop All

      Cat

      Flea & Tick Antibiotics Ear & Eye Care Dewormers & Parasite Care Allergy Relief Urinary Tract & Kidney Asthma & Respiratory Diabetes & Insulin Arthritis & Pain Relief Shop All

      Farm Animal

      Antibiotics Arthritis & Pain Relief Digestive Tract, Liver & Pancreas Thyroid & Hormone Ear & Eye Care Dewormers & Parasite Care Joint Care Shop All
      Earn 6X points on every pharmacy purchase. Terms apply. Activate Offer.
  • help
    • our experts are available to help:

      Contact Us Track Your Order
  • my store

    Sterling

    4.6
    189 store reviews

    46220 Potomac Run Plaza

    Sterling, VA 20164

    (703) 444-6500

    See Store Details get directions

    Store Services
    Grooming
    Training
    Adoptions
    Veterinary
    Curbside Pickup
    Store Hours
    TODAY 9AM-9PM
    WED 9AM-9PM
    THU 9AM-9PM
    FRI 9AM-9PM
    SAT 9AM-9PM
    SUN 10AM-7PM
    MON 9AM-9PM

    Note: Hours for Services (Grooming, PetsHotel and Training) and Holidays may vary. Please see store details or contact the store for more information.


    find another store

account log in


Please complete the captcha
we are no longer supporting social sign in
please click to access your account.

account sign up

New customer? Create a Treats™ account now to start earning points on future purchases.
create an account

login required

Autoship orders require an account for recurring orders. Please sign in or create an account to complete your purchase.

sign in create account

forgot password

Enter your email address and we will send you a link to reset your password.

Please complete the captcha

We apologize for the inconvenience. Try creating a new account.

If an account exists for this email, we've sent a temporary link to reset your password.

If you don’t receive this email, check your SPAM folder or create an account.

return to sign in

change password

Please enter your new password.

*Passwords must be at least 8 characters long, contain at least one letter and contain at least one of the following: upper case letter, number, or special character.

Password has been successfully updated.

return to sign in
enable accessibility
PetSmart PetSmart
Treats & Account
PetSmart

Time to start shopping!

Start typing, then use the up and down arrows to select an option from the list
Related Products
Top Paw® Double Door Folding Wire Dog Crate with Divider Panel
Hill's® Science Diet® Sensitive Stomach & Skin Adult Dry Dog Food - Chicken & Barley
ExquisiCat Naturals Multi-Cat Paper Pellet Cat Litter - Unscented, Low Dust, Low Tracking, Natural
Top Paw® X-Large Adhesive Leakproof Dog Pads - 28" x 34"
Top Fin® Essentials Aquarium Starter Kit
Oxbow Western Timothy Hay
Trending Categories
Food
Treats
Dog beds
Litter boxes
Aquariums
Fish
Trending Brands
Purina Pro Plan
Simply Nourish
Scoop Free
Kong
Full Cheeks
Top Fin
  • Shop by Brand
  • Sale
    • Shop Deals
    • Dog Deals
    • Cat Deals
    • Fish Deals
    • Bird Deals
    • Reptile Deals
    • Small Pet Deals
  • Featured
    • Halloween
    • New Pet
    • NFL Shop
    • Curbside & In-Store Pickup
    • Free Same-Day Delivery
    • Save with Autoship
    • Fan Shop
  • dog
    • Dog Shop
    • Food
      • Shop All Dog Food
      • Canned Food
      • Dry Food
      • Food Toppers
      • Fresh & Frozen Food
        • Shop All Fresh & Frozen Food
        • Fresh Food
        • Frozen Food
      • Milk Replacers
      • Veterinary Diets
      • Puppy Food
    • Treats
      • Shop All Dog Treats
      • Biscuits & Bakery
      • Bones & Rawhide
      • Chewy Treats
      • Dental Treats
      • Jerky
      • Training Treats
      • Puppy Treats
    • Crates, Gates & Containment
      • Crates & Kennels
      • Carriers & Backpacks
      • Mat & Crate Covers
      • Dog Doors & Gates
      • Houses & Pens
      • Car Booster Seats
      • Fence Systems
      • Car Barriers
      • Strollers & Bicycle Baskets
    • Cleaning Supplies
      • Waste Disposal
      • Stain & Odor Removers
      • Furniture & Car Protection
      • Pet Hair Removers
      • Vacuums
    • Health & Wellness
      • Shop All Health & Wellness
      • Dental & Breath Care
      • First Aid & Recovery
      • Vitamins & Supplements
      • Anxiety & Calming Care
      • Dewormers
      • Diarrhea & Digestion Relief
      • Ear & Eye Care
      • Hot Spot & Itch Relief
      • Milk Replacers & Nursing Kits
      • Pill Administration
      • Nose & Paw Care
      • Test Kits
    • Vitamins & Supplements
      • Shop All Vitamins & Supplements
      • Anxiety & Calming
      • Dietary Supplements
      • Probiotic & Digestive
      • Eye Care
      • Heart & Liver
      • Hip & Joint
      • Immune System & Allergy
      • Multivitamins
      • Skin & Coat
      • Urinary & Kidney
      • Stool Eating Deterrent
    • Toys
      • Shop All Dog Toys
      • Plush Toys
      • Interactive Toys
      • Fetch Toys
      • Chew Toys
      • Rope & Tug Toys
      • Toy Storage
    • Flea & Tick
      • Shop All Flea & Tick
      • Spot Ons
      • Flea & Tick Pills
      • Flea & Tick Collars
      • Flea Shampoos & Dips
      • Combs & Tools
      • Flea & Tick Pet Sprays
      • Home & Yard Treatment
    • Beds & Furniture
      • Shop All Dog Beds & Furniture
      • Pillow Beds
      • Cuddler Beds
      • Orthopedic Beds
      • Crate Mats
      • Elevated Beds
      • Ramps & Steps
      • Cooling & Heating Beds
      • Blankets
      • Pet Memorials
    • Collars, Harnesses & Leashes
      • Collars
      • Harnesses
      • ID Tags
      • Leashes
      • Tie Outs
      • Flea & Tick Collars
    • Grooming Supplies
      • Shop All Grooming Supplies
      • Shampoos & Conditioners
      • Wipes & Deodorizers
      • Shower & Bathing Supplies
      • Hair Clippers & Trimmers
      • Brushes, Combs & Blowdryers
      • Nail Clippers & Grinders
      • Eye, Ear, Nose & Paw Care
    • Bowls & Feeders
      • Automatic Feeders
      • Elevated Stands
      • Placemats
      • Storage & Scoops
      • Food & Water Bowls
    • Clothing & Shoes
      • Costumes
      • T-shirts & Tank Tops
      • Bandanas, Bows & Hats
      • Life Jackets & Swim Suits
      • Boots, Shoes & Socks
      • Dresses
      • Jackets & Coats
      • Jerseys & Team Sports
      • Stress & Anxiety
    • Training & Behavior
      • Shop All Training & Behavior
      • Potty Training
      • Bark Control
      • Training Collars, Leashes & Harnesses
      • Training & Behavior Accessories
      • Clicker Training
      • Deterrents
      • Cameras & Monitors
      • Training Treats
    • Pharmacy
  • cat
    • Cat Shop
    • Food & Treats
      • Wet Food
      • Dry Food
      • Catnip & Grass
      • Food Toppers
      • Frozen Food
      • Freeze Dried Food
      • Milk Replacers
      • Treats
      • Veterinary Diets
    • Litter & Waste Disposal
      • Shop All Litter & Waste Disposal
      • Litter
      • Litter Boxes
      • Mats & Liners
      • Waste Disposal
      • Deodorizers & Filters
    • Toys
      • Plush, Balls & Mice
      • Teasers & Wands
      • Interactive & Electronic
      • Catnip & Grass
      • Tunnels, Tents & Sacks
      • Scratchers
      • Toy Storage
    • Health & Wellness
      • Shop All Health & Wellness
      • Dental & Breath Care
      • Hairball Remedy
      • First Aid & Recovery
      • Vitamins & Supplements
      • Milk Replacers & Nursing Kits
      • Anxiety & Calming Care
      • Dewormers
      • Diarrhea & Digestion Relief
      • Ear & Eye Care
      • Pill Administration
      • Hot Spot & Itch Relief
    • Vitamins & Supplements
      • Shop All Vitamins & Supplements
      • Anxiety & Calming
      • Dietary Supplements
      • Probiotic & Digestive
      • Eye Care
      • Hairball Control
      • Urinary & Kidney
      • Hip & Joint
      • Immune System & Allergy
      • Multivitamins
      • Skin & Coat
    • Flea & Tick
      • Shop All Flea & Tick
      • Spot On
      • Flea & Tick Collars
      • Flea Shampoos & Dips
      • Combs & Tools
      • Flea & Tick Pet Sprays
      • Flea & Tick Pills
      • Home & Yard Treatment
    • Pharmacy
    • Cleaning & Repellents
      • Stain & Odor Removers
      • Repellents
      • Furniture & Home Protection
      • Pet Hair Removers
      • Vacuums
    • Crates, Gates & Containment
      • Carriers
      • Doors
      • Pens
    • Beds & Furniture
      • Covered Beds
      • Cuddler Beds
      • Furniture & Towers
      • Heated Beds
      • Pet Memorials
      • Scratchers
      • Window Perches
    • Bowls & Feeders
      • Automatic Feeders
      • Elevated Stands
      • Food & Water Bowls
      • Placemats
      • Storage & Scoops
    • Collars, Harnesses & Leashes
      • Collars
      • Flea & Tick Collars
      • Harnesses
      • ID Tags
      • Leashes
      • Tie Outs
    • Grooming Supplies
      • Nail Clippers & Caps
      • Brushes, Combs & Blowdryers
      • Wipes & Deodorizers
      • Shampoos & Conditioners
    • Clothing & Accessories
  • fish
    • Fish Shops
    • Food & Care
      • Food
      • Feeders
      • Disease Treatment
      • Water Care & Conditioning
      • Water Quality Testers
      • Salt Water Aquarium Care
      • Plant Care
      • Pond Care
    • Tanks, Aquariums & Nets
      • Aquariums
      • Aquarium Stands
      • Tank Dividers & Containers
    • Maintenance & Repair
      • Adhesives & Sealants
      • Brushes & Tank Cleaners
      • Vacuums
      • Water Changers
      • Breeders & Nets
    • Filters & Pumps
      • Air & Water Pumps
      • Filters
      • Filter Media
      • Replacement Parts
    • Decor, Gravel & Substrate
      • Artificial Plants
      • Aquarium Substrate
      • Backgrounds
      • Gravel, Sand & Stones
      • Live Plants
      • Ornaments
      • Plant Food & Fertilizers
    • Heating & Lighting
      • Heaters
      • Hoods & Glass Canopies
      • Heating & Lighting Accessories
      • Lights
    • Live Fish
      • Marine & Freshwater
      • Goldfish
      • Betta
      • Shrimp
      • Cichlid
    • Starter Kits
  • bird
    • Bird Shops
    • Food & Treats
      • Pet Bird Food
      • Treats
      • Wild Bird Food
    • Cages & Stands
      • Cages
      • Cage Covers
      • Stands
      • Travel Carriers
    • Litter & Nesting
      • Cage Liners
      • Litter & Bedding
      • Nesting Supplies
    • Toys, Perches & Decor
      • Toys
      • Ladders
      • Mirrors
      • Perches & Swings
    • Grooming
      • Bird Baths
      • Nail & Beak Trimmers
    • Health Care & Vitamins
      • Treatments
      • Vitamins & Supplements
    • Cleaning & Odor Control
      • Brushes & Scrubbers
      • Cage Liners
      • Deodorizers & Waste Cleanup
    • Bowls & Feeders
      • Feeders & Treat Holders
      • Cups
    • Live Birds
    • Starter Kits
    • Wild Bird Food & Supplies
      • Coops & Outdoor Habitats
      • Outdoor Bird Baths
      • Outdoor Feeders
      • Wild Bird Food
  • reptile
    • Food
    • Habitats & Decor
      • Habitat Accessories
      • Habitat Décor
      • Terrariums
    • Environmental Control & Lighting
      • Bulbs & Lamps
      • Heaters
      • Humidity & Temperature Control
      • Light Fixtures
    • Cleaning & Water Care
      • Filter Systems & Pumps
      • Filter Media
      • Deodorizers
      • Sanitizers
      • Waste Removers
      • Water Conditioners
    • Substrate & Bedding
    • Vitamins & Supplements
    • Feeders & Food Storage
      • Feeding Accessories
      • Food & Water Bowls
      • Food Storage
    • Starter Kits
    • Live Reptiles
      • Snakes, Turtles & More
    • Reptile Shop
      • Bearded Dragon
      • Gecko & Lizard
      • Snake
      • Frog
      • Turtle
      • Hermit Crab
      • Chameleon
        • Food
        • Habitats & Decor
        • Heating & Lighting
        • Substrate & Bedding
        • Cleaning & Care
  • small pet
    • Small Pet Shops
      • Hamster & Gerbil
        • Food, Treats & Hay
        • Cages, Habitats & Hutches
        • Toys & Habitat Accessories
        • Care & Health
      • Guinea Pig
        • Habitats
        • Toys & Habitat Accessories
        • Care & Health
      • Rabbit
        • Food, Treats & Hay
        • Habitats
        • Toys & Habitat Accessories
        • Care & Health
      • Ferret
        • Food & Treats
        • Habitats
        • Toys & Habitat Accessories
        • Care & Health
      • Rat & Mouse
        • Food, Treats & Hay
        • Habitats
        • Toys & Habitat Accessories
        • Care & Health
      • Chinchilla
        • Food, Treats & Hay
        • Habitats
        • Toys & Habitat Accessories
        • Care & Health
      • Hedgehog & Sugar Glider
        • Food, Treats & Hay
        • Habitats
        • Toys & Habitat Accessories
        • Care & Health
    • Food, Treats & Hay
      • Food
      • Hay
      • Treats
    • Cages, Habitats & Hutches
      • Habitat Expansions
      • Hutches
      • Play Pens
      • Cages
      • Tunnels & Hideouts
    • Litter & Bedding
      • Litter & Bedding
      • Litter Pans
    • Toys & Habitat Accessories
      • Feeders & Water Bottles
      • Small Pet Costumes
      • Toys
      • Tunnels & Hideouts
    • Cleaning & Odor Removers
      • Brushes & Scrubbers
      • Sanitizers
      • Stain & Odor Removers
      • Deodorizers
    • Harnesses & Travel Carriers
      • Harnesses
      • Travel Carriers
    • Health & Grooming
      • Grooming Supplies
      • Vitamins & Supplements
    • Live Small Pets
      • Hamsters, Guinea Pigs & More
    • Starter Kits
  • Farm Animal
    • Chicken & Poultry
      • Feed
      • Feeder & Waterers
      • Coops
      • Nesting & Egg Supplies
      • Care & Supplements
      • Accessories
    • Duck
    • Goat
    • Pig
      • Feed
      • Feeder & Waterers
      • Hutches & Pens
      • Care & Supplements
      • Accessories
    • Horse
    • Cow
    • Sheep
  • Pharmacy
    • Dog
      • Shop All Dog Pharmacy
      • Flea & Tick
      • Dewormers & Parasite Care
      • Heartworm
      • Allergy Relief
      • Arthritis & Pain Relief
      • Ear & Eye Care
      • Joint Care
      • Anxiety & Calming
      • Digestive Tract, Liver & Pancreas
      • Heart & Blood Pressure
      • Antibiotics
      • Thyroid & Hormone
      • Asthma & Respiratory
      • Urinary Tract & Kidney
      • Seizure & Epilepsy
      • Immune Support
      • Medical Supplies
      • Skin & Coat Care
      • Vitamins & Electrolytes
      • Diabetes & Insulin
      • Antifungal
    • Cat
      • Shop All Cat Pharmacy
      • Flea & Tick
      • Antibiotics
      • Ear & Eye Care
      • Dewormers & Parasite Care
      • Allergy Relief
      • Digestive Tract, Liver & Pancreas
      • Diabetes & Insulin
      • Urinary Tract & Kidney
      • Medical Supplies
      • Anxiety & Calming
      • Arthritis & Pain Relief
      • Antifungal
      • Heart & Blood Pressure
      • Asthma & Respiratory
      • Thyroid & Hormone
      • Heartworm
      • Skin & Coat Care
      • Vitamins & Electrolytes
      • Immune Support
      • Seizure & Epilepsy
      • Joint Care
    • Farm Animal
      • Antibiotics
      • Arthritis & Pain Relief
      • Thyroid & Hormone
      • Ear & Eye Care
      • Dewormers & Parasite Care
      • Digestive Tract, Liver & Pancreas
      • Joint Care
      • Medical Supplies
      • Vitamins & Electrolytes
      • Asthma & Respiratory
      • Immune Support
      • Allergy Relief
      • Skin & Coat Care
      • Anxiety & Calming
      • Heart & Blood Pressure
      • Urinary Tract & Kidney
  • Pet Parents
  • Pet Services
  • Gift Card
  • Track your order
  • Create Account sign in
1-888-839-9638
skip navigation
Treats & Account
PetSmart PetSmart

Time to start shopping!

Start typing, then use the up and down arrows to select an option from the list
Trending Categories
Food
Treats
Dog beds
Litter boxes
Aquariums
Fish
Trending Brands
Purina Pro Plan
Simply Nourish
Scoop Free
Kong
Full Cheeks
Top Fin
back to toptop

help

help
  • my account

    • Manage your account
    • Forgot Your Password?
    • Create an account
    • Email subscription management
    • Favorites
    • Mobile Messages
    • Account Benefits
  • placing an order

    • Canceling an Order
    • Checkout
    • Autoship
    • Same-day Delivery
    • Canceling an Order
    • Shopping cart
    • One-Click Reorder
    • Vet Diets
    • Prescription Medication
    • In-Store Pickup
  • shipping & delivery

    • Shipping methods & costs
    • Order status
    • Estimated delivery date
    • International shipping
    • Product availability
  • payment

    • Discounts and Online codes
    • Payment options
    • Sales tax
    • Afterpay
    • Pricing
    • Gift Cards
    • Pay Pal
    • Coupon policy
  • return & refunds

    • Price match guarantee
    • Return Policy
    • Returning a product
    • Damaged or defective items
  • terms & policies

    • Terms of Use
    • Recalls
    • Shop Safely at PetSmart.com
    • In-Store Pet Policy
    • Vendor Compliance Policies
    • California Supply Chains Act
    • Indirect Spend
    • Purchase Order
    • Standard Payment Terms
    • New Indirect Vendor
    • Gift Card Terms and Conditions
    • Autoship
    • Privacy Policy
  • products

    • Dog clothes sizing chart
    • Crate & carrier sizing chart
    • Dog collar sizing chart
    • Dog harness sizing chart
  • Treats

    • FAQs
    • About Treats
    • Terms & Conditions
  • my account

    • Manage your account
    • Forgot Your Password?
    • Create an account
    • Email subscription management
    • Favorites
    • Mobile Messages
    • Account Benefits
  • placing an order

    • Canceling an Order
    • Checkout
    • Autoship
    • Same-day Delivery
    • Canceling an Order
    • Shopping cart
    • One-Click Reorder
    • Vet Diets
    • Prescription Medication
    • In-Store Pickup
  • shipping & delivery

    • Shipping methods & costs
    • Order status
    • Estimated delivery date
    • International shipping
    • Product availability
  • payment

    • Discounts and Online codes
    • Payment options
    • Sales tax
    • Afterpay
    • Pricing
    • Gift Cards
    • Pay Pal
    • Coupon policy
  • return & refunds

    • Price match guarantee
    • Return Policy
    • Returning a product
    • Damaged or defective items
  • terms & policies

    • Terms of Use
    • Recalls
    • Shop Safely at PetSmart.com
    • In-Store Pet Policy
    • Vendor Compliance Policies
    • California Supply Chains Act
    • Indirect Spend
    • Purchase Order
    • Standard Payment Terms
    • New Indirect Vendor
    • Gift Card Terms and Conditions
    • Autoship
    • Privacy Policy
  • products

    • Dog clothes sizing chart
    • Crate & carrier sizing chart
    • Dog collar sizing chart
    • Dog harness sizing chart
  • Treats

    • FAQs
    • About Treats
    • Terms & Conditions

Afterpay FAQ

What is Afterpay?

Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest. Pay 25% now and the rest later. Full eligibility criteria available at www.afterpay.com.

How do I use Afterpay?

Just shop online or at any PetSmart store location and check out as normal. At checkout, choose Afterpay as your payment method online or tap to pay in store with the Afterpay Card.

Online, you will be directed to the Afterpay website to register and provide payment details. If you’ve used Afterpay before, simply log in to make your purchase – it’s that easy!

In store, access your Afterpay Card through the app and select “Pay in-store now with Apple Pay or Google Pay”. Tap to pay and take home your purchase today!

Please note that all items or services in your shopping bag must be eligible for Afterpay. A minimum purchase amount may apply, and you must meet additional eligibility requirements to qualify.

Where can I use Afterpay?

Afterpay can be applied to purchases made on www.petsmart.com, on our app and in our stores.

Can I use Afterpay outside of the U.S.?

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers in Canada will be eligible to shop in stores using Afterpay at a later date. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Where can I find common questions about payments?

Check out the Afterpay Payments FAQ.

When will my online items be delivered if I use Afterpay?

Afterpay online orders are delivered as per our standard shipping time frame after you complete your order online.

Visit our shipping page for more information by clicking here.

Is there a limit to how much I can spend on a single transaction using Afterpay?

Yes, your bag value must be at least $1.00 and may be up to the amount of your individual line of trust with Afterpay.

What products are not eligible for purchase using Afterpay?

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay-eligible products, you will need to place two separate orders.

What if I can't pay an Afterpay installment?

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.

How do I return or exchange an item purchased using Afterpay?

If you have changed your mind, you can return your Afterpay purchase in store or by mail for a refund. Any online services purchases will have to be returned in store. Please check that your return or exchange meets our return policy here. If you mail in your return, the funds will be returned to your Afterpay card within 7-10 business days. If you make your return in store, you must use your Afterpay digital card in your wallet to have the funds returned to your Afterpay card. If you do not have the app downloaded and the digital card in your wallet, you will need to complete both of those actions OR elect for a merchandise return card. If you elect to get a merchandise return card, you are still responsible for making all remaining installment payments for the purchase to Afterpay. Please do not return your purchase to Afterpay.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, Terms, installment agreement as well as Afterpay’s privacy policy which can be found at https://www.afterpay.com/privacy-policy.

If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.

10,649,559 lives saved.

Pet Services Help Center Treats program
Track your order Accessibility Statement
About Careers PetSmart Charities
US Site Canada Site
Download on the App Store Download on the Google Play Store
  • Instagram Icon
  • FaceBook Icon
  • Twitter Icon
  • YouTube Icon
Copyright © 2023 PetSmart LLC
Recalls | Terms of Use | Privacy Policy | Interest-Based Ads | CA Supply Chain Act | CA Privacy Rights | Your Privacy Choices

*Terms & conditions apply. Eligible products only. See product page for eligibility and offer details.

Save 35% on your first Autoship order up to a maximum savings of $20.00 and 5% on recurring orders. Must be signed in to your Treats account to receive discount. Savings will automatically reflect in shopping cart with purchase of qualifying product and enrollment in Autoship. Exclusions apply. Eligible products only. See product page to determine eligibility. Not valid on services, gift cards, gift certificates, previous purchases & charitable donations. Offer may not be combinable with other promotional offers or discounts. Autoship terms and conditions apply. Treats members receive free shipping on select orders over $49.00, prior to taxes & after discounts are applied (additional terms apply). Prices & selection may vary. While supplies last. Quantities may be limited and deliveries may be delayed.

Treats members enjoy Free Standard Shipping on select orders over $49. Must be signed into your Treats account prior to purchase. Transaction total is prior to taxes & after discounts are applied. Savings will automatically reflect in shopping cart with the purchase of qualifying merchandise. Maximum value $75. Due to size and/or weight, certain items bear an additional shipping surcharge or special handling fee. Valid only on orders shipped within the contiguous 48 U.S. states, military APO/FPO addresses and select areas throughout Canada. Offer not valid on all or select products in the following categories: live pets, canned, fresh or frozen foods, select cat litters. Offer may not be combinable with other promotional offers or discounts. Terms and conditions of this offer are subject to change at the sole discretion of PetSmart. Delivery may be delayed due to acts beyond our reasonable control, which may include, but are not limited to, weather, strikes, power outages, shutdowns, local, provincial or federal governmental actions, and other similar acts. Offer valid on PetSmart.com.

Free Same-Day Delivery offer valid on select merchandise purchased at petsmart.com when choosing Same-Day Delivery. Same-day delivery is available in most areas. Order by 9am for delivery between 12pm-3pm, by 1pm for delivery between 3pm-6pm, & by 3pm for delivery between 6pm-8pm. Orders placed after 3pm will be fulfilled the next day. Delivery may be delayed due to acts beyond our reasonable control, which may include, but are not limited to, weather, strikes, power outages, shutdowns, local, provincial or federal governmental actions, and other similar acts. While delivery is contact-free, be sure to be home during your delivery window to bring any perishable items inside right away. Prices & selection may vary in stores & online. While supplies last. Quantities may be limited. See www.petsmart.com/help or store associate for more details.

Curbside orders must be picked up two hours prior to store closing time. In store pickup available during all store hours. Orders must be placed three hours prior to store closing for same day pickup. Store hours may vary. Check your local store for details & current store hours. Prices & selection may vary by store & online. While supplies last. Quantities may be limited. See www.petsmart.com/help or store associate for more details.

If PetSmart is out of crickets, we will offer one coupon per family for 25 free crickets, valid through 12/31/2023. See coupon for details. Coupon is valid at the issuing store only. Customers may receive only one coupon per out of stock period. (The out of stock period ends when the store receives a new shipment of crickets.)

oops! something went wrong

We are facing some technical issues. Please try again later.