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    Sterling

    4.6
    183 store reviews

    46220 Potomac Run Plaza

    Sterling, VA 20164

    (703) 444-6500

    See Store Details get directions

    Store Services
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    Store Hours
    TODAY 9AM-9PM
    SUN 10AM-7PM
    MON 9AM-9PM
    TUE 9AM-9PM
    WED 9AM-9PM
    THU 9AM-9PM
    FRI 9AM-9PM

    Note: Hours for Services (Grooming, PetsHotel and Training) and Holidays may vary. Please see store details or contact the store for more information.


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Top Paw® Double Door Folding Wire Dog Crate with Divider Panel
Hill's® Science Diet® Sensitive Stomach & Skin Adult Dry Dog Food - Chicken & Barley
ExquisiCat Naturals Multi-Cat Paper Pellet Cat Litter - Unscented, Low Dust, Low Tracking, Natural
Top Paw® X-Large Adhesive Leakproof Dog Pads - 28" x 34"
Top Fin® Essentials Aquarium Starter Kit
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Litter boxes
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PetSmart Supplier Code of Conduct

Click here to download our Supplier Code of Conduct – Chinese

As the largest pet specialty retailer of services and solutions for the lifetime needs of pets, PetSmart is committed to the highest standard of ethical conduct and business integrity. In each business transaction we make, we strive to improve the products and services we provide, make responsible decisions in how we manage our business, and create a positive impact for our customers, our associates, and the communities where we live and work. We strive to drive excellence in our own business decisions and to support and positively influence ethics and integrity in our supply chain.

This PetSmart Suppler Code of Conduct (“Code”) applies to PetSmart’s vendors/suppliers and their subsidiaries, affiliates, and subcontractors (each a “Supplier”) who provide goods or services to PetSmart or its affiliates and subsidiaries, whether directly or indirectly. PetSmart requires its Suppliers to act in accordance with this Code and in full compliance with all applicable laws and regulations. Suppliers are responsible for ensuring that they and their employees, workers, representatives, agents and subcontractors comply with this Code.

PetSmart has the right at any time to audit its Supplier’s compliance with this Code, and any potential or actual violations may jeopardize the Supplier’s business relationship with PetSmart, up to and including termination.

Responsibilities of PetSmart Suppliers

PetSmart expects its Suppliers to act ethically and with integrity in all business dealings and requires that each Supplier—at a minimum—adhere to the following standards:

Labor and Human Rights

PetSmart believes that all the workers within our supply chain deserve a fair and ethical workplace. PetSmart expects Suppliers to treat their workers with dignity and respect and to uphold the highest standard of human rights.

PetSmart specifically requires the following of each of its Suppliers:

Prevention of Underage Labor. Suppliers will employ workers who are at least 15 years of age or the applicable required minimum age in the relevant jurisdiction, whichever is higher. In this connection, Suppliers will maintain objective procedures for accurately verifying the age of workers and job applicants.

Juvenile Workers Protections. Suppliers will adhere to the principles set out in the ILO Minimum Age Convention No. 138 if it employs workers older than the applicable legal minimum age but younger than 18, including preventing such workers from performing work that might jeopardize their health, safety, or morals.

Voluntary Labor. All labor must be voluntary. Suppliers will not use forced, bonded (including debt bondage), indentured, or prison labor. Suppliers will not engage or support slavery or human trafficking and will comply with all applicable laws on human trafficking and slavery. Workers must be allowed to maintain control over their identity documents and Suppliers shall ensure that no recruitment or other fees are required to be paid by workers. Workers shall have the right to freedom of movement without excess restrictions on entering and exiting facilities and workers must be able to voluntarily end their employment without restrictions e.g. excessive notice periods or fines for termination of their contract.

Working Hours. Suppliers will comply with all applicable laws with respect to working hours and days of rest and in any event shall ensure that working hours do not exceed 60 hours per week, whether or not allowed by local law, except in emergency or other exceptional circumstances. Suppliers must also ensure that workers are allowed at least one day off in every seven-day working period. All overtime must be voluntary and all working hours are required to be documented and monitored accurately.

Compensation. Suppliers’ workers should be paid a fair wage commensurate with prevailing industry standards. Workers’ wages, overtime and benefits should meet or exceed legal standards or collective agreements, whichever are higher.

Freedom of Associations. Suppliers must respect the right of its workers to freely choose whether or not to join associations, organizations and trade unions, and to bargain collectively, as provided by local law or regulation.

Health and Safety. Suppliers must provide its workers a workplace that meets applicable health and safety standards and supports accident prevention for all personnel. Suppliers must identify and manage occupational health and safety hazards through a combination of hazard elimination and engineering and administrative controls.

Antidiscrimination. Suppliers will promote a workplace that is free of discrimination and will not discriminate against any worker based on age, disability, ethnic origin, national origin, gender, marital status, physical appearance, pregnancy, race, religion, sexual orientation, or union association, in hiring and other employment practices.

Anti-harassment. Suppliers will promote a workplace that is free of harassment and will not threaten workers or subject them to harsh or inhumane treatment, including verbal abuse, psychological harassment or sexual harassment.

Business Practices

PetSmart is committed to ethical conduct and integrity in all of its business dealings. PetSmart expects Suppliers to be ethical in every aspect of its business, including its sourcing, relationships, operations and practices.

PetSmart specifically requires the following of each of its Suppliers:

Conflicts of Interest. Suppliers must not enter into transactions with PetSmart, PetSmart employees, or PetSmart employees’ close family members that would create a conflict of interest.

Gifts and Entertainment. Suppliers will not offer gifts or entertainment to PetSmart employees or their representatives.

Anti-corruption. Suppliers will comply with all anti-corruption laws and regulations in the country where it operates in addition to the United States Foreign Corrupt Practices Act (FCPA) and applicable international anti-corruption conventions. Suppliers will not offer bribes, kickbacks, illegal political contributions or other improper payments to any customer, government official or third party, and will not offer or accept anything of value to or from government officials or its business partners that would influence someone’s ability to make objective business decisions.

Competing Fairly. Suppliers will comply with all antitrust and competition laws and regulations. Suppliers will not engage in agreements, whether oral or written, with its business partners that would restrain trade and will not discuss or suggest actions to PetSmart or any third party that would restrain trade (e.g., actions regarding fixing prices, terms and conditions of sale, costs, profit margins, or other aspects of the competition for sales to third parties).

Global Trade and Compliance. Suppliers will comply with all applicable import/export laws in its dealing with PetSmart and will comply with applicable international trade control and customs laws and regulations, including those relating to licensing, shipping and import documentation and reporting, and record retention requirements. Suppliers will also make reasonable efforts to have a security program that is in accordance with the United States Customs-Trade Partnership Against Terrorism’s (C-TPAT) minimum security requirements. Additionally, Suppliers will not act, directly or indirectly, for or on behalf of any individual or entity that: (i) appears on the Specially Designated Nationals and Blocked Person List, as maintained by the Office of Foreign Assets Control (OFAC) of the US Department of the Treasury, or (ii) is otherwise subject to OFAC sanctions.

Boycotts. Suppliers will not request PetSmart to participate in any type of boycott and will not request or require PetSmart to refuse to do business with other people or countries, through contracts, invoices, e-mails, shipping documentation, or any other form.

Environmental Responsibility. Suppliers will maintain environmentally responsible and sustainable business practices and comply with all laws and regulations in the country where it operates. Suppliers should only use lawfully made chemicals and supplies in its goods (if applicable) and should avoid or minimize its use of regulated materials, and only use such materials appropriately.

Product Quality and Compliance. Suppliers, and factories producing products for PetSmart on behalf of Suppliers, agree to comply with PetSmart’s Product Quality and Compliance manual which includes meeting applicable regulations, product testing and manufacturing consistent with current good manufacturing practices (cGMP).

Responsible Sub-contracting. Suppliers will obtain pre-approval from PetSmart prior to engaging in sub-contracting. Suppliers will adhere to PetSmart’s Subcontracting Disclosure Policy and avoid engaging in unauthorized sub-contracting, including homeworking.

Animal Welfare. Suppliers will engage in practices that promote the humane treatment of animals. To the extent applicable, this includes providing an environment that is free from distress, cruelty, abuse, and neglect and that is consistent with all applicable laws.

Confidential Information and Data Security. Suppliers will not improperly use or disclose any confidential information, including trade secrets, of PetSmart or of any third party. Suppliers will use PetSmart confidential information only for the purpose for which it is provided. Suppliers will implement and maintain physical, technical and organizational measures and safeguards across its computer systems, portable electronic devices, laptops, and other storage devices that protect the security and confidentiality of any PetSmart data and information that it stores, accesses or processes. Suppliers will encrypt any PetSmart data that it sends over the Internet using a secure transfer method (e.g., SFTP). Suppliers shall notify PetSmart immediately in the event a data security breach occurs.

Publicity. Without express approval, Suppliers will not use the name “PetSmart” or any other name, mark, logo, design, product designations or other intellectual property of PetSmart or any of its related, affiliated or subsidiary companies in any advertising, publicity or promotion or to express or to imply any endorsement by PetSmart of a Supplier’s products, services or business.

The foregoing standards are subject to modification at the discretion of PetSmart.

How to Raise an Ethics or Integrity Concern

Each PetSmart Supplier is responsible to promptly inform PetSmart of any ethics or integrity concern involving or affecting PetSmart as soon as the Supplier has knowledge of such concern. A PetSmart Supplier will also provide reasonable assistance as requested by PetSmart to assist in the investigation of any concern involving PetSmart or Supplier.

If you have an ethics or integrity concern, or questions in general about this policy, you must take one or more of the following actions:

  • Raise the concern in writing with your PetSmart business contact
  • Call the CareSmart Hotline at 1-800-738-4693 in the United States, 800-96-0217 from mainland China or 4009914422 from Hong Kong
  • Submit a report to the CareSmart web portal at CareSmart.ethicspoint.com
  • Send an email to ethicsandintegrity@petsmart.com

The hotline and web portal are operated by a third-party provider and are available to us 24 hours a day, 7 days a week. PetSmart forbids retaliation against any person reporting an ethics or integrity concern in good faith.

PetSmart’s Code of Ethics & Integrity

PetSmart’s Code of Ethics & Integrity, which may be found at https://www.petsmartcorporate.com/ethics-and-integrity, sets forth PetSmart’s commitment to ethical conduct and integrity. The standards set forth in PetSmart’s Code of Ethics & Integrity govern the conduct of all PetSmart employees and are supplemented by compliance policies and procedures adopted by PetSmart. PetSmart expects its Suppliers to maintain their own code of conduct that is at least as stringent as PetSmart’s Code of Ethics & Integrity

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Save $10 off your purchase of $50 or more on Same-Day Delivery for merchandise on petsmart.com or the PetSmart app. Offer excludes all or select items from various brands; see product page to determine eligibility. Offer not valid on products purchased from The Pharmacy at PetSmart, services, gift cards, gift certificates, previous purchases and charitable donations. Savings will automatically reflect in shopping cart with purchase of qualifying product. Order by 9am for delivery between 12pm-3pm, by 1pm for between 3pm – 6pm, & by 3 pm for delivery between 6pm-8pm. Orders placed after 3pm will be fulfilled the next day. Select products not eligible for same-day delivery. While delivery is contact-free, we recommend being home during the delivery window to bring perishable items inside right away. Offer may not be combinable with other promotional offers or discounts. Prices & selection may vary. While supplies last. Quantities may be limited and deliveries may be delayed. Offer valid through 06/04/2023.

Save $10 off your first purchase of $50 or more in Pharmacy. Offer valid with Treats membership online only at petsmart.com or on the app. Must be signed into your Treats account prior to purchase. Discount taken off highest priced qualifying item in cart. Offer not valid on services, gift cards, gift certificates, previous purchases, charitable donations, and may exclude all or select items from various brands. Offer may not be combined with other promotional offers or discounts and specifically excludes any available Autoship offers. Limited to one time per customer during the offer period. Transaction total is prior to taxes & after discounts are applied. Terms and conditions of this offer are subject to change at the sole discretion of PetSmart. Offer valid through 7/2/23.

Save 35% on your first Autoship order up to a maximum savings of $20.00 and 5% on all recurring orders. Certain products and brands are not eligible for sitewide offers or promotions and specifically excludes: select products from The Pharmacy at PetSmart, all Royal Canin and Eukanuba products, all services, give cards, gift certificates, previous purchases and charitable donations. Must be signed in to your Treats account to receive discount. Savings will automatically reflect in shopping cart with purchase of qualifying product and enrollment in Autoship. Offer may not be combinable with other promotional offers or discounts. Treats members receive free shipping on select orders over $49.00, prior to taxes & after discounts are applied. Add'l terms apply. Prices & selection may vary. While supplies last. Quantities may be limited and deliveries may be delayed. Terms and conditions of this offer are subject to change in the sole discretion of PetSmart.

Treats members enjoy Free Standard Shipping on select orders over $49. Must be signed into your Treats account prior to purchase. Transaction total is prior to taxes & after discounts are applied. Savings will automatically reflect in shopping cart with the purchase of qualifying merchandise. Maximum value $75. Due to size and/or weight, certain items bear an additional shipping surcharge or special handling fee. Valid only on orders shipped within the contiguous 48 U.S. states, military APO/FPO addresses and select areas throughout Canada. Offer not valid on all or select products in the following categories: live pets, canned, fresh or frozen foods, select cat litters. Offer may not be combinable with other promotional offers or discounts. Terms and conditions of this offer are subject to change at the sole discretion of PetSmart. Delivery may be delayed due to acts beyond our reasonable control, which may include, but are not limited to, weather, strikes, power outages, shutdowns, local, provincial or federal governmental actions, and other similar acts. Offer valid on PetSmart.com.

Free Same-Day Delivery offer valid on select merchandise purchased at petsmart.com when choosing Same-Day Delivery. Same-day delivery is available in most areas. Order by 9am for delivery between 12pm-3pm, by 1pm for delivery between 3pm-6pm, & by 3pm for delivery between 6pm-8pm. Orders placed after 3pm will be fulfilled the next day. Delivery may be delayed due to acts beyond our reasonable control, which may include, but are not limited to, weather, strikes, power outages, shutdowns, local, provincial or federal governmental actions, and other similar acts. While delivery is contact-free, be sure to be home during your delivery window to bring any perishable items inside right away. Prices & selection may vary in stores & online. While supplies last. Quantities may be limited. See www.petsmart.com/help or store associate for more details.

Curbside orders must be picked up two hours prior to store closing time. In store pickup available during all store hours. Orders must be placed three hours prior to store closing for same day pickup. Store hours may vary. Check your local store for details & current store hours. Prices & selection may vary by store & online. While supplies last. Quantities may be limited. See www.petsmart.com/help or store associate for more details.

If PetSmart is out of crickets, we will offer one coupon per family for 25 free crickets, valid through 12/31/2023. See coupon for details. Coupon is valid at the issuing store only. Customers may receive only one coupon per out of stock period. (The out of stock period ends when the store receives a new shipment of crickets.)

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