What do I need to purchase a vet-authorized diet?

Vet authorization is required for purchase. At checkout, upload your vet’s written authorization and fill out the information fields. Upon order receipt, we’ll contact your vet to verify. Once approved, the order is released for preferred shipping method.

What if my vet recommended vet-authorized food, but I have misplaced the written authorization?

We’ll reach out to your vet. Fill out the info fields at checkout and we’ll contact your vet for up to 7 days after order placement.

Do you need to contact my vet every time I purchase a vet-authorized diet?

No. We only need to contact your vet if you did not upload an authorization with your order or your existing authorization is expired.

How long will my order take to authorize?

For faster approval, you can upload an image of your order authorization. Order approval can take 24-48 hours. If we need to contact your vet, we’ll reach out to them for up to 7 days after you’ve placed your order.

Why was my order cancelled?

We might cancel your order if we're unable to reach your vet for authorization, or if your vet does not authorize the purchase. Cancellation may also occur if the image upload doesn’t match our communication with the vet.

Can I use my MedCard?

Yes. Simply upload your MedCard at checkout instead of the vet authorization information. Approval can take 24-48 hours.

If I need my pet's vet-authorized diet sooner, what can I do?

Please reach out to our team directly after placing your order at 888-839-9638, select option 3, then select 1. We're open daily, 8am-10pm EST.

Pa Vet Diet Authorization

Frequently Asked Questions

: Vet authorization is required for purchase. At checkout, upload your vet’s written authorization and fill out the information fields. Upon order receipt, we’ll contact your vet to verify. Once approved, the order is released for preferred shipping method.

: We’ll reach out to your vet. Fill out the info fields at checkout and we’ll contact your vet for up to 7 days after order placement.

: No. We only need to contact your vet if you did not upload an authorization with your order or your existing authorization is expired.

: For faster approval, you can upload an image of your order authorization. Order approval can take 24-48 hours. If we need to contact your vet, we’ll reach out to them for up to 7 days after you’ve placed your order.

: We might cancel your order if we're unable to reach your vet for authorization, or if your vet does not authorize the purchase. Cancellation may also occur if the image upload doesn’t match our communication with the vet.

: Yes. Simply upload your MedCard at checkout instead of the vet authorization information. Approval can take 24-48 hours.

: Please reach out to our team directly after placing your order at 888-839-9638, select option 3, then select 1. We're open daily, 8am-10pm EST.

*For all offers listing a percent or dollar amount off regular price for individual products or categories of products: Eligible products only. Exclusions may apply. While supplies last. Quantities may be limited. Prices & selection may vary by store & online. Deliveries may be delayed. Offer may not be combinable with other promotions offers or discounts. Terms and conditions of an offer are subject to change at the sole discretion of PetSmart. See offer on site for end date. If the offer is a BUY/GET offer: Discount taken on lowest priced item(s) purchased. Mix and match not allowed between offers. Some offers require a minimum quantity purchase to receive discount. If the offer is a sitewide SPEND/GET offer: Transaction total is prior to taxes & shipping & after discounts are applied. Promo code may be required and should be entered upon checkout. See product page to determine eligibility and for complete offer details. If the offer is an EXTRA SAVINGS offer: Valid on select sale & online prices for merchandise. Enter promo code at checkout. See product page to determine eligibility and for complete offer details. For TREATS REWARDS offers: All bonus points offers must be activated in your Treats Rewards account prior to purchase. Must be signed in to your Treats Rewards account online or use membership ID in stores at checkout. See offer card in your Treats Rewards account for complete offer details.

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Terms & Conditions: Save 35% on your first Autoship order up to a maximum savings of $20.00 and 5% on recurring orders. Must be signed in to your Treats Rewards account to receive discount. Savings will automatically reflect in shopping cart with purchase of qualifying product and enrollment in Autoship. Exclusions apply. Eligible products only. See product page to determine eligibility. Not valid on services, gift cards, gift certificates, previous purchases & charitable donations. Offer may not be combinable with other promotional offers or discounts. Autoship terms and conditions apply. Treats Rewards members receive free shipping on select orders over $49.00, prior to taxes & after discounts are applied (additional terms apply). Prices & selection may vary. While supplies last. Quantities may be limited and deliveries may be delayed.

Terms & Conditions: Treats Rewards members enjoy Free Standard Shipping on select orders over $49. Must be signed into your Treats Rewards account prior to purchase. Transaction total is prior to taxes & after discounts are applied. Savings will automatically reflect in shopping cart with the purchase of qualifying merchandise. Valid only on orders shipped within the contiguous 48 U.S. states, military APO/FPO addresses and select areas throughout Canada. Offer not valid on all or select products in the following categories: live pets, canned, fresh or frozen foods, select cat litters. Terms and conditions of this offer are subject to change at the sole discretion of PetSmart. Delivery may be delayed due to acts beyond our reasonable control, which may include, but are not limited to, weather, strikes, power outages, shutdowns, local, provincial or federal governmental actions, and other similar acts. Delivery speeds will be delayed for orders that include Veterinary Authorized Food, Pharmacy, and Dropship items or to customer addresses such as Alaska, Hawaii, and Puerto Rico. Offer valid on PetSmart.com.

Terms & Conditions: Free Same-Day Delivery is available in most areas. Eligible products only. Exclusions apply. See product page to determine eligibility. While delivery is contact-free, we recommend being home during the delivery window to bring perishable items inside right away. Prices & selection may vary in stores & online. While supplies last. Quantities may be limited. See www.petsmart.com/help or store associate for more details.

Terms & Conditions: Curbside orders must be picked up two hours prior to store closing time. In store pickup available during all store hours. Orders must be placed two hours prior to pickup to receive same day. Store hours may vary. Check your local store for details & current store hours. Prices & selection may vary by store & online. While supplies last. Quantities may be limited. See www.petsmart.com/help or store associate for more details.

How to purchase

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Frequently Asked Questions

Buying Vet-Authorized Diets

1. Find your pet's food

2. Checkout

3. We review & deliver

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