How to purchase
1. Find your pet's food
Confirm it matches the vet's recommendation & add to cart.
2. Checkout
Provide your vet authorization, MedCard or vet info.
3. We review & deliver
Once approved, your food will be delivered. Or pick up in store!
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35% OFF 1st order + 5% OFF future orders
Frequently Asked Questions
What do I need to purchase a vet-authorized diet?
Vet authorization is required for purchase. At checkout, upload your vet’s written authorization and fill out the information fields. Upon order receipt, we’ll contact your vet to verify. Once approved, the order is released for preferred shipping method.
What if my vet recommended vet-authorized food, but I have misplaced the written authorization?
We’ll reach out to your vet. Fill out the info fields at checkout and we’ll contact your vet for up to 7 days after order placement.
Do you need to contact my vet every time I purchase a vet-authorized diet?
No. We only need to contact your vet if you did not upload an authorization with your order or your existing authorization is expired.
How long will my order take to authorize?
For faster approval, you can upload an image of your order authorization. Order approval can take 24-48 hours. If we need to contact your vet, we’ll reach out to them for up to 7 days after you’ve placed your order.
Why was my order cancelled?
We might cancel your order if we're unable to reach your vet for authorization, or if your vet does not authorize the purchase. Cancellation may also occur if the image upload doesn’t match our communication with the vet.
Can I use my MedCard?
Yes. Simply upload your MedCard at checkout instead of the vet authorization information. Approval can take 24-48 hours.
If I need my pet's vet-authorized diet sooner, what can I do?
Please reach out to our team directly after placing your order at 888-839-9638, select option 3, then select 1. We're open daily, 8am-10pm EST.
