Mobile Messages

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Update your account preferences to opt-in for PetSmart’s text alerts, where you’ll be the first to know about too-good-to-miss offers, in-store events and more for you and your pet.

If at any time you want to stop receiving promotional texts from PetSmart, you can opt-out by texting STOP to 704704. You will receive a text message confirming that your opt-out request has been received.
If you have any questions or need help with the messages you receive from PetSmart, text HELP to 704704.

Get status updates for your pet’s upcoming grooming and services appointments!

In addition to promotional text messages, you also have the option of receiving text message alerts regarding services you have purchased or selected. Simply opt-in for text alerts when you are booking your service online or in-store.

If at any time you want to stop receiving promotional texts from PetSmart, you can opt-out by texting STOP to 26392. You will receive a text message confirming that your opt-out request has been received.
If you have any questions or need help with the messages you receive from PetSmart, text HELP to 26392.

By participating in any of our mobile programs, you agree to receive recurring automated marketing phone calls and text messages at the phone number your provided at opt-in. Phone calls made and text messages sent to your mobile device may be generated using an automated system for the selection or dialing of telephone numbers. Message frequency will vary. Your consent to receive marketing messages via phone or text is not a condition of any purchase. You agree to notify PetSmart at 1-888-839-9638 in the event that you change or disconnect your mobile phone number. Message and data rates may apply and are billed by and payable to your mobile service provider. Delivery of messages are subject to the effective transmission by your mobile service provider and any policies or terms established by your mobile service provider. For SMS messages, text HELP for help and STOP to opt out.
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device. PetSmart’s Terms of Use and Privacy Policy apply and are subject to change.

Compatible carriers include:

AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, Cellsouth, Cricket, Cincinnati Bell and Virgin Mobile. T-Mobile® is not liable for delayed or undelivered messages.

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Save an extra 20% on select sale & online prices for merchandise on petsmart.com or the PetSmart app. Must enter promo code SAVE20 at checkout. Eligible products only. Exclusions apply. See product page to determine eligibility. Offer not valid on veterinary care, services, gift cards, gift certificates, previous purchases & charitable donations. Offer may not be combinable with all existing promotional offers or discounts. Prices & selection may vary. While supplies last. Quantities may be limited & deliveries may be delayed. Offer valid through 6/29/2025.

*For all offers listing a percent or dollar amount off regular price for individual products or categories of products: Eligible products only. Exclusions may apply. While supplies last. Quantities may be limited. Prices & selection may vary by store & online. Deliveries may be delayed. Offer may not be combinable with other promotions offers or discounts. Terms and conditions of an offer are subject to change at the sole discretion of PetSmart. See offer on site for end date. If the offer is a BUY/GET offer: Discount taken on lowest priced item(s) purchased. Mix and match not allowed between offers. Some offers require a minimum quantity purchase to receive discount. If the offer is a sitewide SPEND/GET offer: Transaction total is prior to taxes & shipping & after discounts are applied. Promo code may be required and should be entered upon checkout. See product page to determine eligibility and for complete offer details. If the offer is an EXTRA SAVINGS offer: Valid on select sale & online prices for merchandise. Enter promo code at checkout. See product page to determine eligibility and for complete offer details. For TREATS REWARDS offers: All bonus points offers must be activated in your Treats Rewards account prior to purchase. Must be signed in to your Treats Rewards account online or use membership ID in stores at checkout. See offer card in your Treats Rewards account for complete offer details.

^See offer details. Read more.

Terms & Conditions: Save 35% on your first Autoship order up to a maximum savings of $20.00 and 5% on recurring orders. Must be signed in to your Treats Rewards account to receive discount. Savings will automatically reflect in shopping cart with purchase of qualifying product and enrollment in Autoship. Exclusions apply. Eligible products only. See product page to determine eligibility. Not valid on services, gift cards, gift certificates, previous purchases & charitable donations. Offer may not be combinable with other promotional offers or discounts. Autoship terms and conditions apply. Treats Rewards members receive free shipping on select orders over $49.00, prior to taxes & after discounts are applied (additional terms apply). Prices & selection may vary. While supplies last. Quantities may be limited and deliveries may be delayed.

Terms & Conditions: Treats Rewards members enjoy Free Standard Shipping on select orders over $49. Must be signed into your Treats Rewards account prior to purchase. Transaction total is prior to taxes & after discounts are applied. Savings will automatically reflect in shopping cart with the purchase of qualifying merchandise. Valid only on orders shipped within the contiguous 48 U.S. states, military APO/FPO addresses and select areas throughout Canada. Offer not valid on all or select products in the following categories: live pets, canned, fresh or frozen foods, select cat litters. Terms and conditions of this offer are subject to change at the sole discretion of PetSmart. Delivery may be delayed due to acts beyond our reasonable control, which may include, but are not limited to, weather, strikes, power outages, shutdowns, local, provincial or federal governmental actions, and other similar acts. Delivery speeds will be delayed for orders that include Veterinary Authorized Food, Pharmacy, and Dropship items or to customer addresses such as Alaska, Hawaii, and Puerto Rico. Offer valid on PetSmart.com.

Terms & Conditions: Free Same-Day Delivery is available in most areas. Eligible products only. Exclusions apply. See product page to determine eligibility. While delivery is contact-free, we recommend being home during the delivery window to bring perishable items inside right away. Prices & selection may vary in stores & online. While supplies last. Quantities may be limited. See www.petsmart.com/help or store associate for more details.

Terms & Conditions: Curbside orders must be picked up two hours prior to store closing time. In store pickup available during all store hours. Orders must be placed two hours prior to pickup to receive same day. Store hours may vary. Check your local store for details & current store hours. Prices & selection may vary by store & online. While supplies last. Quantities may be limited. See www.petsmart.com/help or store associate for more details.

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Mobile messages