In-Store Pet Policy
The following pets are permitted in PetSmart stores provided the pets are
appropriately secured (leashed or safely confined) and vaccinated (as appropriate for the particular type of
- Domestic dogs and cats
- Small animals and reptiles sold at PetSmart (including, guinea pigs,
hamsters, chinchillas, gerbils, mice, rats, certain geckos, bearded dragons, specific types of snakes,
specific types of frogs, certain types of birds)
- Other non-venomous reptiles
- Sugar Gliders
- Pot-bellied pigs
All other pets are considered nontraditional and are not permitted in our
stores. Please see a store associate if you are unsure if your pet is permitted in our stores.
For the safety of all pets, pet parents, and store associates, non-traditional
pets are not permitted inside any PetSmart store location unless the pet is a service animal under the
federal guidelines of the Americans with Disabilities Act or similar state or local laws, or has a
veterinary appointment with an in-store veterinary hospital.
PetSmart considers a pet ‘non-traditional’ unless (1) it sells the same breed
or type of pet; (2) it would allow adoption of the same breed or type of pet through an in-store adoption
partner; (3) it sells supplies intended for the specific breed or type of pet; or (4) the specific pet in
question is being treated at the in-store veterinary hospital.
Veterinary Hospital Customers:
Traditional and non-traditional pets entering the store for veterinary
appointments at in-store veterinary hospital locations must be secured in a crate, kennel, or other fastened
enclosure to prevent exposure to the public. Pets may not be removed from their crate, kennel, or other
fastened enclosure until safely sheltered inside a hospital examination room or kennel area.
PetSmart reserves the right to prohibit any pet from being in a PetSmart
location for any reason, and PetSmart may modify this policy, or any portion thereof, at any time, without