Note: Hours for Services (Grooming, PetsHotel and Training) and Holidays may vary. Please see store details or contact the store for more information.
topYou can sign up in stores at the register, online at petsmart.com or through our mobile app. To download the PetSmart App, visit your App Store.
You must be age 18 years or older and a resident of the United States or Puerto Rico to be eligible for Treats membership. It’s also limited to individuals only and one account per individual.
To join Treats, you will need to provide your first and last name, your phone number, the phone type and your email address. When signing up in our stores, you will need to confirm your information on the pin pad. When signing up online or through our mobile app, you will need to validate your email address for security reasons.
For security reasons, we need to make sure the email used to create the online profile belongs to the correct person. The pet parent will receive an email with a call-to-action that directs them to validate the email belongs to them.
PetSmart Treats Program offers valuable benefits
Log into your account to see all the benefits related to your Program or contact us here.
No, Treats is a free loyalty program that offers you benefits for all the pets you love! Earn points every time you shop at PetSmart and redeem points or rewards on thousands of products and pet services.
No - enrollment in the Treats program is FREE!
No, a physical card is not issued. After you join Treats, we will assign a Treats account ID that is printed on your receipts and viewable at petsmart.com/rewards and on the mobile app. To earn or redeem points, you only need to provide your phone number or email address during checkout in store or make sure to be signed in when shopping online. Additionally, you can add your Treats account ID to your mobile wallet (if equipped on your smartphone) or open the PetSmart mobile app and scan the digital card during checkout.
Log into your account and navigate to the Treats Terms & Conditions under the Help section to review the rules of the program or contact us here.
Yes, but make sure they provide your information at checkout.
To check your points balance and offers, go online at petsmart.com/rewards or visit the treats page on the mobile app.
During the sign-in process, click the "forgot password?" link. An email to reset your password will be sent to the email address provided.
Yes, just login to your account on petsmart.com or on the mobile app and go to “about you” to update your email address. To make this update, your email must be validated, or you can call Customer Care at 1-888-839-9638 to process the update.
Your user name is your email address that you used to create the account.
Yes, every family member can have an individual account, but transactions will earn points for the account being used during the transaction and accounts cannot be combined.
In Stores: when checking out in stores, you can provide your Treats account ID from the mobile app or mobile wallet to scan or give them your phone number or email address to look up your account.
Online: when checking out online, be sure you are logged-in before you check out, and your purchases will automatically be credited to your Treats account once your items have shipped.
Members earn points for every $1 spent on products, pet services (Grooming Salon, PetsHotel, Doggie Day Camp, Dog Training), and donations made to PetSmart Charities® in stores at the pin pad or online at checkout. Veterinary services, gift cards, shipping charges, discounts from vendor coupons (or other similar discount coupons), taxes, and tips are not eligible for points. 1,000 points can be redeemed for $2.50 in savings. See the Program Terms & Conditions for complete details.
Log into your account to see the details of the Program or contact us here.
We will communicate to you via email when you have points that are about to expire.
Yes, every penny counts, if you spent $35.55 you will earn 284.4 points (8x35.55). In some places we won’t be able to display the points decimals, but we will be tracking them for you!
Yes, members can earn base and bonus points on the same product/transaction.
Sometimes, you will have the chance to combine two or more bonus offers on a qualifying purchase. When this occurs, base points are earned only once.
Most of bonus points promotions will be delivered via email, so make sure to opt-in to receive PetSmart emails. You can also check your offers and points balance on the PetSmart mobile app.
Some offers require “activation”. You can activate offers in email or on the offer section of your online account. To activate an offer and earn bonus points, just click the “activate” button and then go shop.
Any points earned on the returned merchandise are deducted from your points balance. A negative points balance can result if you return a product with a point value greater than the amount of points in your account balance.
No, if you have opened more than one membership by mistake, please call our Customer Care Team to address this issue.
Please call our Customer care at 1-888-839-9638, just have your receipt handy and our customer service representative will be happy to help you.
If you have points or rewards available to redeem, tell the associate at the register that you want to redeem your points/rewards.
Make sure you are logged in to your PetSmart account. If you have points or rewards available to redeem, you can request to redeem your points in cart or during checkout. Where applicable, look for “treats available,” select amount, and click apply.
Yes, unless otherwise specified, your points or rewards can be combined with other discounts and special offers, as well as any form of payment accepted at PetSmart.
Most products are eligible for points or rewards redemption. However, veterinary services, donations, gift cards, taxes, tips, cash back, recurring autoship orders, and shipping fees are excluded. See Program Terms & Conditions for complete details.
When you redeem your points or rewards for a product purchase, please make sure you will keep the product as once points are redeemed they are forfeited for good and will not be reinstated to your account if you return the product you redeemed your points on.
No, Treats points are not transferable.
By providing us with a valid email address, you agree to the Program’s Terms & Conditionsand you will receive key program benefits such as bonus point promotions, birthday offers and other great offers that are only available via email.
To opt out of promotional email communications, log into your account and go to My Account and uncheck the box to receive emails. Or, you can click the "unsubscribe" link at the bottom of any PetSmart email you receive. However, if you opt out, you’ll no longer receive exclusive member-only deals and discounts. If unsubscribed by accident or wish to receive emails again, just go online to resubscribe.
To opt out of promotional postal mail, SMS or push notifications, please contact Customer care at 1-888-839-9638.
The Treats program rewards you with special offers based on the products and services you love. You'll receive custom offers sent via email, text message, mobile app notifications, and postal mail. Examples are coupons for discounts on specially selected products or services, double or triple bonus points offers, and much more.
Treats is designed to give you offers tailored to you. Not all offers are available to all members. To receive offers more relevant to you, keep your profile updated and remember to log in when you shop online or provide your phone number or email address in store at the register.
