That’s a great question. To maintain our leadership in nutritional health care for companion animals, Hill’s® will periodically makes changes to product formulas to incorporate additional health or product design benefits. This product was last reformulated in August of 2016. However, the texture of the product did not change.
While it is difficult to tell the exact cause for this change in texture, we can assure you that this variation has no impact on the nutritional value of the food. Some possible causes of the variation are the freshness of the product or temperatures the food has been exposed to. A freshly produced product can appear softer or stickier and will generally increase in firmness as it ages. Some formulas with higher starch levels, can take longer for the starch to regenerate into a firmer loaf. If you go from using an older can to a newer can, there might be a noticeable difference in texture. If you would like to speak to us more about this please contact us at 1-800-445-5777 (M-F 8-5 CST). Hope this helps! Hill’s Pet Nutrition
Date published: 2017-11-15