In-Store Pet Policy
The following pets are permitted in PetSmart stores provided the pets are appropriately secured (leashed or safely confined) and vaccinated (as appropriate for the particular type of pet):
- Domestic dogs and cats
- Small animals and reptiles sold at PetSmart (including, guinea pigs, hamsters, chinchillas, gerbils, mice, rats, certain geckos, bearded dragons, specific types of snakes, specific types of frogs, certain types of birds)
- Other non-venomous reptiles
- Sugar Gliders
- Pot-bellied pigs
All other pets are considered nontraditional and are not permitted in our stores. Please see a store associate if you are unsure if your pet is permitted in our stores.
For the safety of all pets, pet parents, and store associates, non-traditional pets are not permitted inside any PetSmart store location unless the pet is a service animal under the federal guidelines of the Americans with Disabilities Act or similar state or local laws, or has a veterinary appointment with an in-store Banfield Hospital.
PetSmart considers a pet 'non-traditional' unless (1) it sells the same breed or type of pet; (2) it would allow adoption of the same breed or type of pet through an in-store adoption partner; (3) it sells supplies intended for the specific breed or type of pet; or (4) the specific pet in question is being treated at the in-store Banfield Hospital.
Non-traditional pets entering the store for veterinary appointments at in-store Banfield Hospital locations must be secured in a crate, kennel, or other fastened enclosure to prevent exposure to the public. Pets may not be removed from their crate, kennel, or other fastened enclosure until safely sheltered inside a Banfield examination room or kennel area.
PetSmart reserves the right to prohibit any pet from being in a PetSmart location for any reason, and PetSmart may modify this policy, or any portion thereof, at any time, without notice.