New Standards at Our Grooming Salons
We care about you & your pets more than anything else
At PetSmart, we know the bond between a pet and a family is a powerful one, and we recognize the trust you place in us every time you walk through our doors. That’s why we’re always looking to create an even better, safer experience for your pets when they are in our care.
Recently, we’ve adjusted our standards for how we care for dogs in our grooming salons.
Express Service for Specific Breeds
We now solely offer an Express Service for the following breeds: English Bulldogs, French Bulldogs, Pugs, Boxers and Boston Terriers (and any dog mixed with one of these breeds). These specific breeds are more likely to experience respiratory challenges, particularly in stressful environments, and for some dogs, this includes places like a grooming salon.
Our new standard for these breeds features an uninterrupted service provided by a dedicated grooming professional, limiting the amount of time your pet will spend in the salon. When the groom is complete, your pet will be returned to you right away, so we will ask you to stay in or near the store during your pet’s appointment.
Broader Assessment at Check-in
All groomers now perform a broader assessment of your pet at the time of check-in. We will closely observe pets for any combination of the following:
Trembling or shaking
Redness in eyes
Resistance to entering salon or going to kennel area
If your pet is showing any two of these behaviors, we will not be able to perform the service at that time. Pet parents are welcome to stay in the store with their pet to see if the behaviors pass after 15 minutes. If not, we will gladly reschedule the appointment at a less busy time or recommend a veterinarian who can perform the service.
PetSmart Review Board to review training curriculum
PetSmart is recruiting a team of recognized independent industry experts, accomplished master groomers and accredited veterinarians and pet behaviorists that will undertake a detailed review of PetSmart’s current training and grooming safety standards. This team will provide an unbiased report of its findings and recommendations on any potential areas for improvement.
Salon Open Houses
Beginning this year, PetSmart will host Open Houses in all grooming salons for pet parents to meet their local groomers, discuss their pet’s specific needs, tour their local salon and have all their questions answered. These Open Houses will include informative sessions with an overview of safety and training standards, grooming tips and procedures and – importantly – a review of PetSmart’s recently enhanced assessments of pets brought in for grooming, designed to ensure a safer grooming experience.
Enhanced salon monitoring
PetSmart will begin the installation of cameras in all grooming salons to provide reassurance to pet parents that their pets will receive the best possible care from the highly skilled grooming staff. Video will be used to assist in ongoing associate education, provide additional oversight and ensure that the quality of service meets PetSmart’s strict standards. Installation plans are underway.