Coronavirus Update: You and your pet's health are our number one priority

 

An Important Update Regarding PetSmart’s Response to the Coronavirus

Updated July 5

As we continue to monitor news and information surrounding the coronavirus crisis, our highest priority remains caring for our teams and supporting the people, pets and communities that rely on our stores. Our hearts continue to be with all those impacted, as well as those stepping up to care for others.

We’re working quickly to adapt to the changing needs brought on by the pandemic. Please see below for the most up-to-date information.

Essential Retail Business

PetSmart is designated as an essential retail business because we, along with other pet stores, supply nearly one-third of all dog and cat food needed by pet parents. We have been asked to keep our stores open and shelves stocked by local governing bodies across the country. To help accommodate increased demands and better serve our customers’ needs, we expanded our Buy Online, Pick Up in Store capabilities and launched a curbside pick-up program.

Store Hours

Temporary store hours are 9 a.m. ‐ 7 p.m., Mon. through Sat., and 10 a.m. ‐ 7 p.m. on Sundays*. Several of our locations, however, have recently adjusted hours to close at 8 or 9 p.m., Mon. through Sat. To confirm hours of operation at your local store, please click here.

Cleaning and Disinfecting Protocols

We increased the frequency of store cleanings and are regularly disinfecting common touchpoints and surfaces throughout the entire store including shopping carts and baskets, check-out stations, the main store area, associate-only breakrooms, restrooms and all services areas. In addition, we have supplied our teams with enhanced disinfecting products that are EPA-approved for use against the virus that causes COVID-19.

Social Distancing Measures

The CDC recommends staying at least six feet (two meters) from other people, refraining from gathering in groups and avoiding crowded places. We’ve implemented several social distancing measures to support these recommendations including:

  • Hanging signage throughout the store and playing in-store announcements to remind associates and pet parents about the importance of social distancing
  • Operating every other register to create additional space for pet parents during check-out
  • Staggering salon appointment arrival times and salon staff schedules to limit the number of associates and pet parents within the salon at a time
  • Temporarily cancelling in-store events that may have drawn a crowd
  • Installing plexiglass shields at high traffic registers in each of our store locations.

Additionally, we’ve provided cloth face coverings to all of our associates and require associates in the U.S. and Puerto Rico to wear face coverings while working in alignment with CDC recommendations.

Services

The majority of our grooming salons are currently open with a small number remaining closed in accordance with local government orders or where we aren’t able to support hours of operation with appropriate coverage.

Training services in most stores are currently open, as well as some of our PetsHotel and Doggie Day camp locations. To find the nearest store that is offering these services, please click here.

Adoptions

We have resumed in-store adoption experiences with our adoption partners on a small-scale, and our PetSmart Charities Everyday Adoption Centers and 7-Day Cat Centers remain open as well.

Our Associates

Our associates have been working tirelessly to support pet parents and their pets and we sincerely appreciate their extra efforts during this time. We are continually amazed by their willingness to go above and beyond and are so grateful to have such a dedicated and compassionate team.

All our associates are eligible to apply for financial assistance through the PetSmart Associate Assistance Foundation (PAAF). Our company has been proud to offer this resource, funded by donations from PetSmart and fellow associates since 2011, to help one another in times of need. PAAF stands ready to support and serve our associates.

For more detailed information, please visit our COVID-19 FAQs.

* Local laws may affect Sunday hours at certain stores. Check with your local store.

 

 

Read a message from our CEO

March 11, 2020

Dear friends & family,

We understand the growing concern surrounding coronavirus (COVID-19) across our communities, and our hearts go out to all those who’ve been impacted.

As pet parents, we understand you may have specific questions about how to keep your families safe, and we are here to support you every step of the way. PetSmart is working around the clock to ensure we’re able to provide the products and services you need, and to keep our customers, our associates, and the pets we love healthy and safe.

We love pets, and we’re passionate about the care we provide to them in our stores and throughout their lives. This means that every day, as part of our regular operations, our stores are cleaned and sanitized. Recently, we’ve increased the frequency of cleanings, and provided supplemental supplies to our store teams. As always, we provide hand sanitizer throughout all our stores for customers and associates, and we work closely with our teams to ensure that anyone who is not feeling well understands that we support them staying home.

We will continue to refer to the Centers for Disease Control and Prevention, the World Health Organization and other public health agencies to determine the safest course of action for everyone who enters our stores.

We’re taking additional steps to keep pets and people safe in our Grooming Salons, PetsHotels and Doggie Day Camps. Our associates follow regular cleaning practices using a disinfectant formulated to kill coronavirus, among other germs. Plus, we’ll continue to follow the steps below:

  • Cleaning and disinfecting all grooming tables, kennels, water/food bowls, Doggie Day Camp toys and grooming tools between every pet service
  • Sanitizing and cleaning all surfaces and playrooms every night
  • Changing air filters every week to maintain clean, healthy air in our Grooming Salons

This situation continues to evolve quickly, and we will be monitoring it closely. Based on current guidance and our own standards and practices, we remain open for business and are committed to providing an outstanding experience for you and your pets.

To date, there is no evidence that companion animals or pets can spread COVID-19 (per CDC guidance). For the latest information about coronavirus and pets, we encourage you to visit the links below:

At PetSmart, everything we do is with a heartfelt commitment to bringing pets and people closer together. It’s our honor and privilege to serve you, particularly during challenging times, and we thank you for being at the heart of what we do.

Sincerely yours,

J.K. Symancyk signature

J.K. Symancyk
CEO, PetSmart

 


At PetSmart, everything we do is with a heartfelt commitment to bringing pets and people closer together. We understand the growing concern surrounding coronavirus across our communities, and our hearts are with those who’ve been affected.


We’re here for you.

We’re working around the clock to make sure we have the products and services you need, and to keep our customers, our associates, and the pets we love healthy and safe.


It remains our highest priority.

We’ve increased the frequency of store cleanings, introduced new sanitizing practices, and are supporting associates who do not feel well to stay home. We’ll continue to monitor this situation closely to ensure the safety of everyone who enters our stores. We love pets, and we’re passionate about the care we provide to them throughout their lives. It’s our privilege to serve you, and we thank you for being at the heart of what we do.

 

 

Frequently Asked Questions
This situation continues to evolve quickly. The FAQs were last updated on July 5, 2020.

Can my pet be affected by the coronavirus (COVID-19)?

To date, the Centers for Disease Control (CDC) guidance is that there is no evidence that companion animals or pets can spread COVID-19. For the latest information about coronavirus and pets, visit resources published by the CDC.

Like you, we know that pets give us unconditional love and comfort, particularly during challenging times. Petting a dog or cat can help lower blood pressure and stress hormone levels. They are there for us and that’s why we are committed to doing the right thing to support pets and pet parents. Please note: It’s always advisable to wash your hands after contact with your pets and the CDC advises that people who are sick should restrict contact with their pets.

For more information.

COVID-19 and Animals (CDC)

Will my PetSmart be open during regular hours?

PetSmart has been designated as an essential retail business because we, along with other pet stores, supply nearly one-third of all dog and cat food needed by pet parents. We have been asked to keep our stores open and shelves stocked by local governing bodies across the country.

Our PetSmart stores are open and continuing to provide essential products and services for pets and their families. Temporary store hours are 9 a.m. ‐ 7 p.m., Mon. through Sat., and 10 a.m. ‐ 7 p.m. on Sundays. Several of our locations, however, have recently adjusted hours to close at 8 or 9 p.m., Mon. through Sat. Local laws may affect Sunday hours at certain locations, so we encourage you to check with your local store.

Will my pet supplies, including pet food, be available at PetSmart?

Like many retailers, we are experiencing a greater demand for certain products and slight delays on certain supplies. We are working around the clock to ensure we have the products and services you need. We appreciate your patience and apologize for any inconvenience.

You can also conveniently use petsmart.com or the PetSmart mobile app to buy online and pick up your order in store or have your order shipped directly to your home.

We currently expect online orders to be delivered within 3-5 days.

When you buy online, pickup in-store, you will receive email communications letting you know when your order will be ready.

How do I get the PetSmart app?

You can download the PetSmart app for free for iPhone and Android devices from your preferred app store.

How is PetSmart keeping stores clean during the pandemic?

We increased the frequency of store cleanings and are regularly disinfecting common touchpoints and surfaces throughout the entire store including shopping carts and baskets, check-out stations, the main store area, associate-only breakrooms, restrooms and all services areas. In addition, we have supplied our teams with enhanced disinfecting products that are EPA-approved for use against the virus that causes COVID-19.

Will PetSmart services like Grooming, Training, PetsHotel boarding, Doggie Day Camp and vet care still be provided?

The majority of our grooming salons are currently open with a small number remaining closed in accordance with local government orders or where we aren’t able to support hours of operation with appropriate coverage.

Training services in most stores are currently open, as well as some of our PetsHotel and Doggie Day camp locations. To find the nearest store that is offering these services, please click here.

Additionally, in-store veterinary services remain open.

Will events at PetSmart stores be cancelled?

In accordance with the CDC guidance, we have cancelled all upcoming in-store events for the time being.

Are pets still available for adoption at PetSmart stores?

We have resumed in-store adoption experiences with our adoption partners on a small-scale, and our PetSmart Charities Everyday Adoption Centers and 7-Day Cat Centers remain open as well.

How are small pets like hamsters, guinea pigs, reptiles, birds and fish being cared for in PetSmart stores?

Just as we do at any other time, our trained associates and pet care experts provide constant care and attention for the pets in our stores.

How is PetSmart supporting employees?

All our associates are eligible to apply for financial assistance through the PetSmart Associate Assistance Foundation (PAAF). Our company has been proud to offer this resource, funded by donations from PetSmart and fellow associates since 2011, to help one another in times of need. PAAF stands ready to support and serve our associates.

How is PetSmart Charities helping during this crisis?

PetSmart Charities, the leading funder of animal welfare, has committed up to $2 million to support pets and people affected by COVID-19. These funds will support animal shelters caring for pets as well as helping people keep and care for their pets in the areas with the highest number of reported cases in the U.S. and Canada. For more information, please click here.

How can I help pets in need?

The coronavirus pandemic has created challenges for animal shelters and rescues across the country. With new limitations on how shelters can showcase adoptable pets, some rescues may see a decrease in adoptions. With the potential for pets needing homes likely to climb, animal shelters need our help. You can make a difference by adopting or becoming a temporary foster pet parent. If you aren’t able to add a pet to your home right now, but want to help pets in need, you can make a donation to PetSmart Charities either online or when you checkout at PetSmart.com. For more information on how to help, click here.

How does Curbside Pickup work?

To take advantage of our Curbside Pickup, order online for in-store pickup. Then, once you arrive at the store parking lot, please call & select option "0" from the menu. Provide your name, make, model & color of your vehicle, and an associate will promptly bring your purchase to your vehicle.

 

COVID-19 and your pet Resources