An Important Update Regarding PetSmart’s Response to COVID-19
Updated November 25, 2020
As we continue to monitor news and information surrounding COVID-19, our highest priority remains caring
for our teams and supporting the people, pets and communities that rely on our stores. Our hearts
continue to be with all those impacted, as well as those stepping up to care for others.
We’re working quickly to adapt to the changing needs brought on by the pandemic. Please see below for the
most up-to-date information.
Store Hours and Shopping Options
As a recognized essential retail business, our stores remain open and continue to provide products and
services for pets and their families. Stores are currently open from 9 a.m. – 9 p.m., Mon. through Sat.,
and 10 a.m. – 7 p.m. on Sundays. Starting Dec. 14 through Dec. 23, stores will be open from 8 a.m. – 10
p.m. for extended holiday hours. Local laws may affect Sunday hours at certain stores. To confirm hours
of operation at your local store, please click here.
For pet parents who prefer to shop with us in a different way, we offer several contactless options:
- Buy online through PetSmart.com or the PetSmart mobile app and use Curbside Pickup at your nearest
- Buy online and get FREE same day-delivery powered by DoorDash
- Buy online and have your order shipped directly to your home
Face Covering Requirement
To help stop the spread of COVID-19, we require that all customers and associates wear face coverings or
masks prior to entering our U.S. and Puerto Rico stores. Any customer without a face covering or mask is
encouraged to ask an associate for a complimentary mask.
Cleaning and Safety Measures
Since the beginning of the pandemic, we’ve continuously adapted our business practices to meet or exceed
all applicable health and safety guidance, as well as other best practices for essential businesses and
retail store operations. In total, we have invested millions of dollars to protect our associates and
customers with an emphasis on:
- Supplies including face coverings for our associates, hand sanitizer and personal protective
- More frequent cleaning protocols with enhanced products that are EPA-approved for use against the
virus that causes COVID-19
- Physical barriers in our stores, salons and PetsHotel locations, as well as other operational
adjustments, to ensure a safe distance is maintained
- Signage, in-store announcements, and floor decals to reinforce social distancing requirements
Nearly all our grooming salons are currently open with reduced hours. Salon appointments are staggered,
and curbside drop off and pickup are available during select times of the day, weather permitting, to
help customers and associates maintain a safe distance. For more information about the changes we’ve
made in our salons, click here.
Training services in most stores are currently open, as well as many of our PetsHotel and Doggie Day camp
locations. To find the nearest store that is offering these services, please click here.
In-store adoptions have resumed on a small-scale basis, and our PetSmart Charities Everyday Adoption
Centers and 7-Day Cat Centers remain open, subject to any local mandates that may restrict this. To find
a center near you, please click here.
Supporting Our Teams
Our associates are truly at the heart of who we are, and we’re proud of the ways they have gone above and
beyond to serve pet parents during these challenging times. To recognize their service and commitment,
we have paid more than $30 million in additional compensation to our front-line associates since the
pandemic began. This includes special thank-you bonuses, payment of healthcare premiums, and other
healthcare benefits. We also made a $1 million contribution to the longstanding PetSmart Associate
Assistance Foundation (PAAF) to support front-line workers facing personal or financial hardships and
established a $1 million scholarship fund for associates of color to further our commitment to diversity
We look forward to continuing to care for our associates, pet parents, pets, and the communities that
rely on our stores.
For more detailed information, please visit our COVID-19 FAQs.