Note: Hours for Services (Grooming, PetsHotel and Training) and Holidays may vary. Please see store details or contact the store for more information.
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Updated May 18
As we continue to monitor news and information surrounding the coronavirus crisis, our highest priority remains caring for our teams and supporting the people, pets and communities that rely on our stores. Our hearts continue to be with all those impacted, as well as those stepping up to care for others.
We’re working quickly to adapt to the changing needs brought on by the pandemic. Please see below for the most up-to-date information.
Essential Retail Business
PetSmart is designated as an essential retail business because we, along with other pet stores, supply nearly one-third of all dog and cat food needed by pet parents. We have been asked to keep our stores open and shelves stocked by local governing bodies across the country. To help accommodate increased demands and better serve our customers’ needs, we expanded our Buy Online, Pick Up in Store capabilities and launched a curbside pick-up program.
Store Hours
Temporary new store hours are 9 a.m. ‐ 7 p.m., Mon. through Sat., and 10 a.m. ‐ 7 p.m. on Sundays. *
Cleaning and Disinfecting Protocols
We increased the frequency of store cleanings and are regularly disinfecting common touchpoints and surfaces throughout the entire store including shopping carts and baskets, check-out stations, the main store area, associate-only breakrooms, restrooms and all services areas. In addition, we have supplied our teams with enhanced disinfecting products that are EPA-approved for use against the virus that causes COVID-19.
Social Distancing Measures
The CDC recommends staying at least six feet (two meters) from other people, refraining from gathering in groups and avoiding crowded places. We’ve implemented several social distancing measures to support these recommendations including:
Grooming
On March 21, we temporarily closed our grooming salons out of concern for the safety and wellbeing of both our associates and customers while we redesigned how we operate our salons to deliver the best possible care and experience for everyone.
Because professional grooming is an important part of keeping pets healthy, and many of our customers and associates asked us to, we re-opened our salons in select locations on April 6. Some salon locations remain closed in accordance with government orders or if associates have chosen not to return to work. We will continue to monitor all areas and adjust as appropriate. For more information about the changes we made in our grooming salons, please click here.
Adoptions
We made the difficult decision to temporarily suspend all in-store adoption events with outside partners. This does not impact our in-store PetSmart Charities Everyday Adoption Centers and 7-Day Cat Centers, and we will continue to work closely with local animal welfare organizations to help the pets housed in these centers find forever homes everywhere we can.
Our Associates
Our associates have been working tirelessly to support pet parents and their pets and we sincerely appreciate their extra efforts during this time. We are continually amazed by their willingness to go above and beyond and are so grateful to have such a dedicated and compassionate team.
To support our team, we’ve waived our attendance policy, extended leave of absence and time off accommodations related to COVID-19 and will continue to fully support any associate who decides to stay home if they’re uncomfortable working. We respect everyone’s choices under these difficult circumstances. Additionally, PetSmart is paying 100% of the employee-paid portion of health benefits for any store or DC associate enrolled in our benefits program.
All our associates are eligible to apply for financial assistance through the PetSmart Associate Assistance Foundation (PAAF). Our company has been proud to offer this resource, funded by donations from PetSmart and fellow associates since 2011, to help one another in times of need. PAAF stands ready to support and serve our associates.
For more detailed information, please visit our COVID-19 FAQs.
* Local laws may affect Sunday hours at certain stores. Check with your local store.
March 11, 2020
Dear friends & family,
We understand the growing concern surrounding coronavirus (COVID-19) across our communities, and our hearts go out to all those who’ve been impacted.
As pet parents, we understand you may have specific questions about how to keep your families safe, and we are here to support you every step of the way. PetSmart is working around the clock to ensure we’re able to provide the products and services you need, and to keep our customers, our associates, and the pets we love healthy and safe.
We love pets, and we’re passionate about the care we provide to them in our stores and throughout their lives. This means that every day, as part of our regular operations, our stores are cleaned and sanitized. Recently, we’ve increased the frequency of cleanings, and provided supplemental supplies to our store teams. As always, we provide hand sanitizer throughout all our stores for customers and associates, and we work closely with our teams to ensure that anyone who is not feeling well understands that we support them staying home.
We will continue to refer to the Centers for Disease Control and Prevention, the World Health Organization and other public health agencies to determine the safest course of action for everyone who enters our stores.
We’re taking additional steps to keep pets and people safe in our Grooming Salons, PetsHotels and Doggie Day Camps. Our associates follow regular cleaning practices using a disinfectant formulated to kill coronavirus, among other germs. Plus, we’ll continue to follow the steps below:
This situation continues to evolve quickly, and we will be monitoring it closely. Based on current guidance and our own standards and practices, we remain open for business and are committed to providing an outstanding experience for you and your pets.
To date, there is no evidence that companion animals or pets can spread COVID-19 (per CDC guidance). For the latest information about coronavirus and pets, we encourage you to visit the links below:
At PetSmart, everything we do is with a heartfelt commitment to bringing pets and people closer together. It’s our honor and privilege to serve you, particularly during challenging times, and we thank you for being at the heart of what we do.
Sincerely yours,
J.K. Symancyk
CEO, PetSmart
At PetSmart, everything we do is with a heartfelt commitment to bringing pets and people closer together. We understand the growing concern surrounding coronavirus across our communities, and our hearts are with those who’ve been affected.
We’re working around the clock to make sure we have the products and services you need, and to keep our customers, our associates, and the pets we love healthy and safe.
We’ve increased the frequency of store cleanings, introduced new sanitizing practices, and are supporting associates who do not feel well to stay home. We’ll continue to monitor this situation closely to ensure the safety of everyone who enters our stores. We love pets, and we’re passionate about the care we provide to them throughout their lives. It’s our privilege to serve you, and we thank you for being at the heart of what we do.
To date, the Centers for Disease Control (CDC) guidance is that there is no evidence that companion animals or pets can spread COVID-19. For the latest information about coronavirus and pets, visit resources published by the CDC.
Like you, we know that pets give us unconditional love and comfort, particularly during challenging times. Petting a dog or cat can help lower blood pressure and stress hormone levels. They are there for us and that’s why we are committed to doing the right thing to support pets and pet parents. Please note: It’s always advisable to wash your hands after contact with your pets and the CDC advises that people who are sick should restrict contact with their pets.
For more information.
COVID-19 and Animals (CDC)
PetSmart has been designated as an essential retail business because we, along with other pet stores, supply nearly one-third of all dog and cat food needed by pet parents. We have been asked to keep our stores open and shelves stocked by local governing bodies across the country.
Our PetSmart stores are open and continuing to provide essential products and services for pets and their families. Temporary store hours are 9 a.m. – 7 p.m., Mon. through Sat., and 10 a.m. – 7 p.m. on Sundays. Local laws may affect Sunday hours at certain locations, so we encourage you to check with your local store.
Like many retailers, we are experiencing a greater demand for certain products and slight delays on certain supplies. We are working around the clock to ensure we have the products and services you need. We appreciate your patience and apologize for any inconvenience.
You can also conveniently use petsmart.com or the PetSmart mobile app to buy online and pick up your order in store or have your order shipped directly to your home.
We currently expect online orders to be delivered within 3-5 days.
When you buy online, pickup in-store, you will receive email communications letting you know when your order will be ready.
You can download the PetSmart app for free for iPhone and Android devices from your preferred app store.
We increased the frequency of store cleanings and are regularly disinfecting common touchpoints and surfaces throughout the entire store including shopping carts and baskets, check-out stations, the main store area, associate-only breakrooms, restrooms and all services areas. In addition, we have supplied our teams with enhanced disinfecting products that are EPA-approved for use against the virus that causes COVID-19.
Grooming salons and select PetsHotel and Doggie Day Camp locations are currently open in some areas, however, dog training services are closed at this time. Additionally, in-store veterinary services remain open.
In accordance with the CDC guidance, we have cancelled all upcoming in-store events for the time being.
We made the difficult decision to temporarily close our grooming salons and suspend all in-store adoption events. This does not impact our in-store PetSmart Charities Everyday Adoption Centers and 7-Day Cat Centers, and we will continue to work closely with local animal welfare organizations to help the pets housed in these centers find forever homes everywhere we can.
Just as we do at any other time, our trained associates and pet care experts provide constant care and attention for the pets in our stores.
To support our team, we’ve waived our attendance policy, extended leave of absence and time off accommodations related to COVID-19 and will continue to fully support any associate who decides to stay home if they’re uncomfortable working. We respect everyone’s choices under these difficult circumstances. Additionally, PetSmart is paying 100% of the employee-paid portion of health benefits for any store or DC associate enrolled in our benefits program.
All our associates are eligible to apply for financial assistance through the PetSmart Associate Assistance Foundation (PAAF). Our company has been proud to offer this resource, funded by donations from PetSmart and fellow associates since 2011, to help one another in times of need. PAAF stands ready to support and serve our associates.
PetSmart Charities, the leading funder of animal welfare, has committed up to $2 million to support pets and people affected by COVID-19. These funds will support animal shelters caring for pets as well as helping people keep and care for their pets in the areas with the highest number of reported cases in the U.S. and Canada. For more information, please click here.
The coronavirus pandemic has created challenges for animal shelters and rescues across the country. With new limitations on how shelters can showcase adoptable pets, some rescues may see a decrease in adoptions. With the potential for pets needing homes likely to climb, animal shelters need our help. You can make a difference by adopting or becoming a temporary foster pet parent. If you aren’t able to add a pet to your home right now, but want to help pets in need, you can make a donation to PetSmart Charities either online or when you checkout at PetSmart.com. For more information on how to help, click here.
To take advantage of our Curbside Pickup, order online for in-store pickup. Then, once you arrive at the store parking lot, please call & select option "0" from the menu. Provide your name, make, model & color of your vehicle, and an associate will promptly bring your purchase to your vehicle.
