COVID-19 Update: You and your pet's health are our number one priority

Although we know certain bacteria and fungi can be carried on fur and hair, there is no evidence that viruses, including the virus that causes COVID-19, can spread to people from the skin, fur, or hair of pets. However, because animals can sometimes carry other germs that can make people sick, it’s always a good idea to practice healthy habits around pets and other animals, including washing hands before and after interacting with them.

At this time, based on the information provided by the CDC, there is no evidence that animals play a significant role in spreading the virus that causes COVID-19. Based on the limited information available to date, the risk of animals spreading COVID-19 to people is considered to be low per the CDC. A small number of pets have been reported to be infected with the virus that causes COVID-19, mostly after contact with people with COVID-19. Pets have other types of coronaviruses that can make them sick, like canine and feline coronaviruses. These other coronaviruses cannot infect people and are not related to the current COVID-19 outbreak.

It’s always a good idea to practice healthy habits around pets and other animals, such as washing your hands and maintaining good hygiene. For more information on the many benefits of pet ownership, as well as staying safe and healthy around animals including pets, livestock, and wildlife, visit CDC’s Healthy Pets, Healthy People website.

As a recognized essential retail business, our stores remain open and continue to provide products and services for pets and their families. Most stores are open from 9 a.m. – 9 p.m., Mon. through Sat., and 10 a.m. – 7 p.m. on Sundays. Local laws may affect Sunday hours at certain stores. To confirm hours of operation at your local store, please click here.

Like many retailers, we are experiencing a greater demand for certain products and slight delays on certain supplies. We are working around the clock to ensure we have the products and services you need. We appreciate your patience and apologize for any inconvenience.

You can also conveniently use petsmart.com or the PetSmart mobile app to buy online and pick up your order in store or have your order shipped directly to your home.

We currently expect online orders to be delivered within 3-5 days.

When you buy online, pickup in-store, you will receive email communications letting you know when your order will be ready.

You can download the PetSmart app for free for iPhone and Android devices from your preferred app store.

We implemented enhanced and more frequent cleaning protocols at the beginning of the pandemic that we continue to follow closely. The protocols include regularly disinfecting common touchpoints and surfaces throughout the entire store with enhanced products that are EPA-approved for use against the virus that causes COVID-19.

Nearly all of our grooming salons are currently open with reduced hours. Salon appointments are staggered, and curbside drop off and pickup are available during select times of the day to help customers and associates maintain a safe distance. We also introduced digital check in and payment to remove unnecessary contact points.

Training services in most stores are currently open, as well as many of our PetsHotel and Doggie Day camp locations. To find the nearest store that is offering these services, please click here. Additionally, in-store veterinary services remain open.

In accordance with the CDC guidance, we have cancelled all upcoming in-store events for the time being.

Everyday in-store adoptions have resumed on a small-scale, and our PetSmart Charities Everyday Adoption Centers and 7-Day Cat Centers remain open. To find a center near you, please click here.

If you are a current PetSmart Charities In-store Adoption Partner and you have questions about the adoption program, please click here.

Just as we do at any other time, our trained associates and pet care experts provide constant care and attention for the pets in our stores.

Any associate affected by the pandemic is eligible to apply for financial assistance through the PetSmart Associate Assistance Foundation (PAAF). Our company has been proud to offer this resource, funded by donations from PetSmart and fellow associates since 2011, to help one another in times of need. PAAF stands ready to support and serve our associates.

PetSmart Charities, the leading funder of animal welfare, has committed up to $2 million to support pets and people affected by COVID-19. These funds will support animal shelters caring for pets as well as helping people keep and care for their pets in the areas with the highest number of reported cases in the U.S. and Canada. For more information, please click here.

The coronavirus pandemic has created challenges for animal shelters and rescues across the country. With new limitations on how shelters can showcase adoptable pets, some rescues may see a decrease in adoptions. With the potential for pets needing homes likely to climb, animal shelters need our help. You can make a difference by adopting or becoming a temporary foster pet parent. If you aren’t able to add a pet to your home right now, but want to help pets in need, you can make a donation to PetSmart Charities either online or when you checkout at PetSmart.com. For more information on how to help, click here.

To take advantage of our Curbside Pickup, order online for in-store pickup. Then, once you arrive at the store parking lot, please call & select option "0" from the menu. Provide your name, make, model & color of your vehicle, and an associate will promptly bring your purchase to your vehicle.