Rated 1.5 out of 5 by 8
Rated 1 out of 5 by Williston Disappointed
Unfortunately, this isn't an issue with Petsmart but the manufacturer. The box comes nicely package but buyer beware. There are no clips to hold the top down to prevent cover flying off when a large cat jumps out of it or on top it. No clips to prevent liners from being dragged into the box. The base is narrow it basically looks like an egg. It lasted one night and had to be returned. Truthfully save your money!!!!!!!!!!!!!!!!!!!!!!
June 21, 2016
Rated 1 out of 5 by Rambosmom10012014 The Door
When I made this purchase, things started out great until the door came off. I put the door back on and my cat managed to knock it off again and that time- the door wouldn't go back on because the little holders broke.
April 10, 2016
Rated 5 out of 5 by wkrasl Perfect if you skip the door
All the negative reviews are because of the useless door. But if you just toss the door and charcoal filter, and just fill it with the right litter to the right depth, this litter box is perfect. It has a hood that keeps litter from being kicked out to sides or back, and the little bit of litter that gets tracked out the front when the cat leaves is insignificant, easily swept into a dust pan at the end of the scooping chore. If you take my advice to ignore the door and charcoal filter, choose the right litter. I like Arm & Hammer Unscented Multi-cat litter for a totally odorless litter box, keeping it about 4 inches deep. Clumps just form balls that never touch bottom, so you never have to dig into wet clumps on the bottom and your scooper never gets clogged. It stays that way if you add more fresh litter every 3-4 days to replace the clumps, still keeping about 4 inches deep.
February 26, 2016
Rated 1 out of 5 by IceElf The problem is the door
This would be an okay product EXCEPT for the swinging door which is necessary for odor containment. As some of the other reviewers have mentioned when we first put it together the door didn't swing freely. So my boyfriend modified it somehow and it worked for a while. However, one of the little nubs that holds the door in place broke off, therefore the door didn't work, therefore the cat was stuck inside the box, therefore she tore out of the box and dislodged the whole cover, therefore somehow ended up peeing all over the floor and need I say it, it was a big mess. If there were a replacement door available I'd be reviewing this product more favorably but alas there is not. So the money we paid 4-5 months ago is gone and this thing is going to end up in the landfill and now we've got to shell out another $?? for another one. I am not a happy consumer :-(
January 19, 2016