PetSafe® Laurelview Dog Kennel
Just bought this kennel today from Petsmart. It took my husband just under two hours to install. He felt that the instructions were decent..... It is just a little time consuming to put together. Incredible value for the money as it is very sturdy. My biggest complaint would be that the slats are VERY wide and all small dogs or skinny medium size dogs would likely be able to squeeze out of bars. Overall we are happy:)
November 30, 2014
Excellent value and quality for the price.
I ordered on line and it was shipped free to my local store. This kennel comes in a 5 foot long box that is easy to load in your car (box is 5 X1x1 or so). All the posts are packed inside the frame pieces to ensure they don’t get damaged. All pieces are marked with letters that are described in words and detailed pictures in the instructions. My recommendation is to assemble it where you want to place it. I would first take out the pieces and lay them out by the alphabet markings and that makes it easier to find them when you follow the instructions. It does take a little more than an hour to put together. You basically put the gate together, make the bottom and side frames and simply drop the bars into the slots (that is most easy) and then you put the frame on the top. The only extra thing we had to do was tap some of the screws to get them to go though (so we could attach the securing nut). Other than that it was most easy to assemble. The finished kennel looks good. It is very sturdy. If you have a little dog I would add chicken wire or some sort of meshing around the inside around the lower side area as the bars are just far enough apart that a little dog may have issues without additional containment. I have medium and large dogs, so I am most happy. I would definitely buy more of these. Excellent value and quality for the price.
November 12, 2014
Bar spacing is wide, not for small breeds. I bought this kennel to use as a whelping box for my Rottweiler. I do wish it was 6ft high so I wouldn't have to bend my head to get in and out but for the price you can't beat it. Also, it takes a lot of time to put it together as every bar has to be installed individually so build it where you intend to keep it!
December 5, 2013
Very disappointed with quality and PetSafe product
I had high hopes for this kennel because it was exactly what I wanted and needed. I soon confirmed the other reviews for excessive set up time. It took almost 2 hours and was very cumbersome until the final bolts were tightened down. During set up I noticed that paint was peeling off the vertical bars and their was rust at every connection.
I quickly called customer service and was told that I could simply take it down and they would send another one within 2 weeks or I could return it to the pet store and get a replacement. I explained that it would take another 2 hours to take down and then 2 hours to put up another one plus I had to wait 2 weeks for a replacement that might have the same problem.
In frustration I called the pet store and they opened one of the kennels on the shelf and it also had peeling paint and rust. So they opened all their kennels in stock and found the same problem. Wow!!! There is definitely a problem with this made in China product.
As a final attempt, I called customer service to see if I could work with them on getting the product privately re-powder coated locally. They said NO! I asked if I could get a cash off set for warranty and I would take are of it myself. They said NO! They did offer to send me several bags of dog treats as a compensation and I could keep the kennel as is. I said NO! After seeing their product I would never let my dog eat their treats.
I was very disappointed in the finished quality of the kennel and extremely disappointed with the customer service and the way the company handled my valid complaints. I will be checking the label to avoid all PetSafe products in the future.
November 19, 2013