Tetra® Whisper EX45 Filter System
Works Well, GREAT Customer Service
The filter works well. Most filters are pretty much the same, but I like the extra insert (the blue thing) that allows beneficial bacteria to grow. What I liked most was the customer service. My filter was missing a piece, so I called to see if I could buy a replacement. Instead, I was on the phone for less than 5 minutes, and they sent me a replacement for free. It came very quickly! I was very impressed, and have never had such a positive customer service experience. Other companies should strive to this level of service.
November 26, 2014
Works well, but louder than expected
I bought the Whisper EX 70 for my 55 gallon freshwater tank. It was very easy to set up, though I'm surprised that the impeller is in the tube, and a little dismayed that the cord gets so close to the water - the engineering doesn't seem well thought out. It's also quite a bit louder, mechanically, than my old MarineLand filter. The indicator strips are a farce - I've had the filter in place for about 2 weeks and it's already telling me to change the cartridge, which is unreasonable considering the cost of the odd-shaped replacement cartridges. But, the water in the tank is very clear. I like the special insert for facilitating healthy bacterial growth. The large filter and long tube ensure that the water circulates well through my tank. All in all, I give this a "good" rating, but it's not a perfect product.
November 5, 2014
This product had cheap features
The part of the filtration system that sticks into the tank water that sucks the contents into the filter keeps falling off after 6 months of purchase of the product. I now have to keep reaching into the tank at least 2x a day to place the piece back onto the base of the filter.
July 12, 2014
i have the ex20 filter. i bought it about 1month ago.....about 1 week ago it started to make noise. the noise is a humming/vibration. it is anoying
What is the warranty on the ex 20? This noise is bothersome
June 20, 2014