Rated 3.2 out of 5 by 82
Rated 2 out of 5 by FisherBOB issue with pump
I set the 200 series up and it worked great. Then one day I added some more substrate to my tank. Halfway through adding the new substrate the gear mechanism started to make a strange noise at random intervals. I turned it off and checked the assembly to see that nothing had somehow become lodged within the impeller mechanism. I plugged it back in and after reassembling the unit and it continued to make the noise for a few more minutes. Then it shut off completely and I have yet to be able to revive it. I am curious if anyone else has ever experienced this and if so what did you do to get it to work again?
September 17, 2015
Rated 1 out of 5 by Carlo Very Noisy
I bought the 350 model, and I set it up the way it explained on the pamphlet and it worked great for the first few days, Then it got really noisy and I couldn't make it stop. Will be returning it today and buying something else. Very disappointed as this is a good brand.
September 12, 2015
Rated 1 out of 5 by hyde this filter works great when it works
ive had two of these filter in the last 3 weeks and they just start to make a grinding noise
August 30, 2015
Rated 5 out of 5 by GarfieldFan1969 Best HOB Filter I Have Ever Used! Excellent Customer Service.
I have been an aquarium enthusiast for more than 30 years and the Penguin is the best HOB filter I have ever had. The Bio-Wheel offers the best biological filtration by providing the ability for both beneficial bacteria to grow on its surfaces, helping to lessen nitrate as well as ammonia and nitrite. Customer service is excellent as well. One of the rubber tips on my impeller stretched over a year's time and was not fitting properly. I contacted customer support to see if I could purchase just the tips and Laura Bradley contacted me in just a few days with an offer to mail me a new impeller at no cost. I am planning on setting up a larger tank ASAP (I really miss having a tank bigger than 20 gallons in the house) and have every intention of trying one of the Emperor HOB filters with it. I have been a fan of Marineland for many years and the Bio-Wheel technology ensures I will remain a fan for a long time; the customer service just sweetens the pot. :-)
August 16, 2015