Rated 3.8 out of 5 by 141
Rated 2 out of 5 by LabbieLover Poor quality
I agree with other reviews regarding poor quality. I bought this for my Labrador puppy so she could ride in the car safely. Now that she is about to outgrow it and I'll no longer have a use for the size I bought, I will be looking elsewhere for a larger replacement. It was extremely difficult to assemble. The holes don't line up, and the nuts that tighten onto the screws are impossible to turn by hand. I needed pliers to assemble it, and will need them again to disassemble it. Also, the door doesn't close properly, as those holes don't line up, either. It served its purpose for the few months I needed it, but I would never recommend this to anyone.
September 12, 2015
Rated 1 out of 5 by KellyAnd Poor assembly and use instructions
I put the carrier together and couldn't get the door open. I took it back to PetSmart and they said I put the door on backwards.
I reassembled the carrier and tried to figure out how to open the door. I had to take it back to PetSmart to have them show me how.
Good instructions could have saved me a lot of hassle but the manufacturer skimps on these. So, my rating reflects my level of frustration with assembling the piece of garbage.
Once assembled, the case seems quite adequate.
July 7, 2015
Rated 3 out of 5 by dirob57 Not impressed
I just brought the large Great Choice crate home from the store and put it together. As stated in many other reviews, the top and bottom line up awkwardly at best. I was able to screw together all the bolts and caps, but there are still tiny gaps left between the halves which makes me wonder if the crate would hold up for the long haul. The greatest complaint I have is the door locking mechanism. It is very difficult to unlock and then it doesn't easily relock....each part of the lock has to be hand manipulated to make the rods go into the holes....what a lot of trouble! I need a crate tonight, but I have a feeling this will go back to the store tomorrow. I am disappointed in this crate. :(
July 6, 2015
Rated 1 out of 5 by GeorgeL Very poor quality
Handle broke on a 28" carrier with only a 10 lb cat inside. Not grreat choice, grreat cheap!!!
June 17, 2015