Orders or parts of an order may be canceled by our system for various reasons. Possible reasons include:
- Unavailable products(s)
- Difficulty in processing your payment information
- Inability to ship to address provided
- Existence of a duplicate order
If your order is canceled, you will receive an important notice via e-mail. It will explain the reason for the cancellation. You will not be billed for any canceled products. Once an order is canceled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing products similar to those unavailable, you may contact Customer Care for recommendations.
Customer Requested Cancellations
We are unable to change or cancel orders once you have clicked "Send My Order."* Our system is designed to process and ship orders immediately. Once you receive your order in the mail, simply return any unwanted products by following our Return Instructions. Personalized products may only be returned if they are defective.
*Please note: You may only cancel your order if you receive an e-mail notifying you that:
- We are unable to process your payment information. Please contact us immediately at (888) 839-9638 if you receive this email and wish to cancel your order.
- One or more products in your order are on backorder. Please contact us immediately at (888) 839-9638 if you wish to cancel these products. (You may only cancel the backordered products.)