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Rules & Regulations

  • Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
  • Shipping costs are based on the products ordered and the shipping method selected. Actual shipping and handling costs are automatically calculated on the Shipping Options page of Checkout.
  • You will not be billed for products purchased with a credit card until the products have shipped. You may be billed for products purchased with a debit or bank card immediately upon order confirmation.
  • Some debit and bank check cards may reflect deduction of funds immediately upon order. This is an authorization only. Funds will be collected by petsmart.com upon shipment of products.
  • Please call a Customer Care Representative at (888) 839-9638 if you have any questions.