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Shipping Methods & Costs

Different shipping methods are available based on the products purchased and the delivery location. Each shipping method has its own restrictions and charges that will be applied to your order.

At Checkout, you will be prompted to choose a shipping method. Please note: some products may only offer one option for shipping. Shipping costs are based on the products ordered and the shipping method selected. Total shipping charges are automatically calculated during Checkout prior to completing your order.

Typically, there is an option to upgrade your shipping method for faster delivery (such as Second Day or Overnight). If you choose to upgrade to Overnight shipping, your order must be received and credit authorization cleared by 9:00 p.m. ET or your order may not be processed until the following business day. If you upgrade to Second Day, your order must be received and credit authorization cleared by 12:00 p.m. (noon) ET or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.

48 Contiguous United States

  • Standard Ground (3-6 business days*) Most products may be shipped to the 48 contiguous United States via Standard Ground Service. Delivery is expected to arrive within 3-6 business days.
  • Second Day (2-3 business days*) Most products may be shipped to the 48 contiguous United States via Second Day Service. Delivery is expected to arrive within 2-3 business days.
  • Overnight (1-2 business days*) Most products may be shipped to the 48 contiguous United States via Overnight Service. Delivery is expected to arrive within 1-2 business days.
  • Standard Freight (7-14 business days*) Heavy or oddly shaped products must be shipped alone via a freight trucking company. Typically, oversized products arrive within 7-14 business days after leaving the warehouse. Most oversized products leave the warehouse within 7 business days. (An estimate of when products leave the warehouse is indicated on the Product Detail page.) Because larger, heavier products can only be sent via ground freight, we cannot offer expedited shipping. The freight trucking company is not responsible for unloading products from the truck or carrying them into a building. Since these products will likely be heavy and large, we recommend that you have someone with you to help you unload the products and bring them inside.

Alaska or Hawaii

  • Second Day (2-3 business days*) Most products may be shipped to Alaska or Hawaii via Second Day Service. Delivery is expected to arrive within 2-3 business days.
  • U.S. Postal Service (3-8 business days*) Most products may be shipped via U.S. Postal Service, but some restrictions apply. Delivery is expected to arrive within 3-8 business days. The following products cannot be shipped via U.S Postal Service at this time: products over 70 lbs., products with large dimensions, freight-only products and flammable products.
  • Gift Card – Overnight (1-2 business days*) Gift Cards may be shipped to Alaska or Hawaii via Overnight Service. These orders are expected to arrive within 1-2 business days.
  • Gift Card – U.S. Postal Service (3-8 business days*) Gift Cards shipping to P.O. Box, Alaska, Hawaii, APO/FPO or U.S. Territory addresses.

P.O. Boxes (including Alaska & Hawaii)

  • U.S. Postal Service (3-8 business days*) Most products may be shipped via U.S. Postal Service, but some restrictions apply. Delivery is expected within 3-8 business days. The following products cannot be shipped via U.S. Postal Service at this time: products over 70 lbs., products with large dimensions, freight-only products and flammable products.

Military APO / FPO Addresses

  • U.S. Postal Service (3-8 business days*) Most products may be shipped via U.S. Postal Service, but some restrictions apply. Delivery is expected within 3-8 business days. The following products cannot be shipped via U.S. Postal Service at this time: products over 70 lbs., products with large dimensions, freight-only products and flammable products.

P.O. Boxes in the U.S. Territories (including U.S. Virgin Islands & Puerto Rico)

  • U.S. Postal Service (3-8 business days*) Most products may be shipped via U.S. Postal Service, but some restrictions apply. Delivery is expected within 3-8 business days. The following products cannot be shipped via U.S. Postal Service at this time: products over 70 lbs., products with large dimensions, freight-only products and flammable products.

U.S. Territories (including U.S. Virgin Islands & Puerto Rico)

  • U.S. Postal Service (3-8 business days*) Most products may be shipped via U.S. Postal Service, but some restrictions apply. Delivery is expected within 3-8 business days. The following products cannot be shipped via U.S. Postal Service at this time: products over 70 lbs., products with large dimensions, freight-only products and flammable products.

International Shipping

Custom Charges

If an order is shipped to a destination outside the United States, you may be required to pay a customs tax or duty when your order arrives. This charge, for duties, taxes and the carrier's collection fee, is in addition to the shipping charge. Since the amount you may be required to pay varies depending on the specific custom laws of each country, we have no way of determining what the amount may be until your order arrives. If you have any questions regarding duty or customs charges, please contact the local customs official or post office in the destination country.

International Express Delivery (2-4 business days*)

Most products may be shipped via International Express Delivery Service. Orders are expected to arrive within 2-4 business days. Any order shipped to a destination outside of the United States may be subject to import duties and taxes that are levied and collected upon delivery. You are considered the importer of record and must comply with all applicable laws and regulations. In some regions, you should allow additional delivery time due to customs delays.

Canada

  • Ground Service (3-8 business days*) Most products may be shipped to locations in Canada via Purolator Ground Service. Delivery is expected to arrive within 3-8 business days.
  • Air Service (2-3 business days*) Most products may be shipped to locations in Canada via Purolator Air Service. Delivery is expected to arrive within 2-3 business days.

By ordering goods from PetSmart, I hereby authorize PBB Global Logistics Inc. chosen by PetSmart to act as my agent, and to transact business with the Canada Border Services Agency (CBSA) to clear my merchandise, account for duties and taxes, to return merchandise to PetSmart, and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from PetSmart. Further, I also authorize the customs broker to endorse any refund cheque issued by the CBSA in my name, so that PetSmart can be reimbursed.

P.O. Boxes in Canada

Canada Post Expedited Parcel Service (7-10 business days*)

Most products may be shipped via Canada Post Expedited Parcel Service. Delivery is expected to arrive within 7-10 business days. *Business days are Monday-Friday, excluding federal holidays within the United States.