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Services & Goods

Returning a Product

If you wish to return a product to petsmart.com, please follow the instructions below. Instructions are also outlined on the packing slip with your shipped products.

  1. Pack the product securely in the original product packaging, if possible. Please include all paperwork, parts and accessories. All products must be returned in good condition to ensure credit.
  2. Enclose the bottom perforated portion of the original packing slip with the product. Please keep the top portion for your records. If you cannot send your packing slip, please include your order number, billing name and address with the product.
  3. Before sending your return shipment, please remove all extra labels from the outside of the package.
  4. Send the return package to the following address (unless your packing slip directs otherwise):

    2303 John Glenn Ave.
    Columbus, OH 43217

Unable to locate your packing slip? Download a merchandise return form.

  • All return shipping charges must be prepaid. We cannot accept COD deliveries.
  • We recommend that you use FedEx or Insured Parcel Post for your return.
  • Keep the Return Tracking Number for your return package to monitor delivery status.
  • Refunds are issued in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
  • Credit for gift returns will be issued to the original purchaser.
  • You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.
  • Products ordered on petsmart.com can be returned to a PetSmart retail store.

To contact our Customer Care Department, please click here and fill out our email form.