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Damaged or Defective Items

If you receive a damaged or defective product, contact a Customer Care Representative within 30 days of delivery at (888) 839-9638. Please be prepared to supply the order number and product number from your original confirmation e-mail, as well as your e-mail address and phone number.

petsmart.com will make every reasonable effort to assist you with your return and will cover all return shipping charges. If you do not contact Customer Care, you are responsible for the return shipping charges.

If there is extensive damage to the carton upon delivery, contact a Customer Care Representative immediately at (888) 839-9638. Please have your order number accessible.