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Carrier Return Instructions

FedEx® SmartPost Return Instructions

  1. Place the product in a sturdy box and seal it with tape. Use the original packaging, if possible.
  2. Securely attach the label to the largest side of the package. By using the label provided, shipping charges are prepaid. Do not alter the label.
  3. Remove or completely cover or mark through the original shipping label.
  4. Ship your package by:
    • Giving it to your United States Postal Service (USPS®) carrier.
    • Placing it in your mailbox.
    • Dropping it off at any post office. To find the post office nearest you, call 1-800-ASK-USPS (1-800-275-8777) or go to usps.com and click on "Locate a Post Office." Please note: packages larger than 2-½" x 11-½" x 12-½" will not fit in collection boxes.
    • Requesting a pickup for the next day from your USPS carrier at usps.com/pickup. Please note: individual items cannot exceed 70 lbs. or 108 inches in total length or girth.
    • Dropping it off at your nearest staffed FedEx Office, FedEx World Service Center® or FedEx Authorized ShipCenter® location or including it with your regularly scheduled FedEx Ground® pickup.
  5. Keep a copy of the shipping label for your reference.
  6. Keep a copy of the Return Tracking Number for your records. Please note: the FedEx tracking number contains 20 digits, starting with 023.
  7. Go to fedex.com to track the status of your shipment.