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Coupon Policy

Coupons are a great way to save even more when shopping with us, and it's easy to use them at our stores. When accepting coupons, we follow the guidelines below.

PetSmart Issued Coupons

We Gladly Accept

  • Mobile Coupons on a mobile device must have a scannable barcode and include:
    • PetSmart coupons feature a bouncing ball logo in the frame around barcode and start with a 4
    • Includes coupons on Facebook and Twitter
  • Coupons for dollars/cents off, % off, or Free for max item value
  • Coupons contained in flyers, advertisements, email, PetSmart receipts, Catalina (Grocery Store Receipts) and from in store or national events (Adoption Week)
  • Coupons for the exact item that is being purchased
  • Buy one, get one (BOGO) coupons
  • Coupons with a valid expiration date and a scannable barcode
  • Coupons in Black and White or Color
  • Targeted Coupons redeemed by the customer whose name appears on the coupon

We Do Not Accept

  • Coupons for items other than the exact item being purchased
  • Coupons with missing or with an invalid expiration date
  • Coupons copied or altered in any way
  • Coupons identified as fraudulent and posted to Coupon Central
  • Multiple redemptions with a single coupon
  • Coupons without a scannable barcode
  • Targeted coupons redeemed by someone other than the person listed on the coupon
  • Mobile Coupons scanned on a mobile device without the bouncing ball logo in the frame around barcode

Valid Manufacturer Coupons

We Gladly Accept

  • Only physical printed coupons surrendered at the time of purchase
  • Coupons for dollars/cents off, % off, or Free for max item value
  • Coupons contained in flyers, advertisements, email, PetSmart receipts, Catalina (Grocery Store Receipts) and from in store or national events (Adoption Weekend events)
  • Coupons for the exact item being purchased
  • Buy one, get one (BOGO) coupons
  • Coupons with a valid expiration date and scannable barcode
  • Coupons in Black and White or Color
  • Coupons with “Manufacturer Coupon” printed on them and a valid remit address for the manufacturer

We Do Not Accept

  • Coupons for items other than the exact item being purchased
  • Coupons with missing or with an invalid expiration date
  • Coupons copied or altered in any way
  • Coupons identified as fraudulent and posted to Coupon Central
  • Multiple redemptions on a single coupon
  • Coupons without a scannable barcode
  • Mobile manufacturer coupons scanned on a mobile device

Valid Competitors' Coupons

We Gladly Accept

  • Coupons for the exact item being purchased
  • Coupons for dollars/cents off, % off, or Free for max item value
  • Buy one, get one free (BOGO) coupons
  • Only physical printed coupons surrendered at the time of purchase
  • Coupons with a valid expiration date
  • Coupons with a visible barcode
  • Coupons in Black and White or Color

We Do Not Accept

  • Coupons for items other than the exact item being purchased
  • Coupons with missing or with an invalid expiration date
  • Coupons copied or altered in any way
  • Coupons identified as fraudulent and posted to Coupon Central
  • Multiple redemptions on a single coupon
  • Coupons without a visible barcode
  • Coupons for services or live pet
    • These are not considered “like” products/services because our live pets are Vet Assured and our Services Associates are specially certified as such
  • Competitor coupons scanned on a mobile device
  • Coupons for “while supplies last”, “First 100 in the door” or other door buster coupons

Coupon Websites/Other

We Gladly Accept

  • Any coupons from Competitors or Manufacturers that comply with our coupon policy as mentioned above

We Do Not Accept

  • Coupons scanned on a mobile device unless they are PetSmart issued with a PetSmart barcode
  • Multiple redemptions on a single coupon unless otherwise stated in disclaimer
  • Coupons for items other than exact item being purchased
  • Coupons with missing or invalid expiration date
  • Coupons without a visible barcode
  • Coupons for services or live pets unless PetSmart issued
  • Coupons copied or altered in any way
  • Coupons identified as fraudulent and posted to Coupon Central

The following are guidelines and limitations:

  • Coupons must be presented and surrendered at time of purchase unless they are PetSmart issued and scanned on a mobile device
  • The coupon value may be reduced if amount exceeds the value of the item. Cash back is not provided
  • Coupons cannot be exchanged for cash or gift cards
  • Coupon will not be accepted after expiration date.
  • We do not accept coupons that have been copied, altered, traded, or bartered in any way
  • When printing coupons from PetSmart online, please ensure that your printer is print-ready.
  • PetSmart reserves the right to not accept a coupon that we deem as fraudulent use/accept coupons not covered in this policy
  • PetSmart follows the disclaimer as printed on the coupon
  • Some items may not be available at all stores
  • Once a coupon is redeemed, it cannot be reissued upon return of the item purchased nor will cash be returned for the amount of the coupon redeemed
  • We reserve the right to reject any coupon or limit the number of coupons being used in a transaction