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Sales Tax

United States Sales Tax:

PetSmart is required to collect sales tax on orders shipped to all states except: Alaska, Delaware, Montana, New Hampshire, Oregon and Wyoming.

Sales tax is not charged on the purchase of e-Gift Certificates or Gift Cards. However, products purchased with e-Gift Certificates or Gift Cards will be taxed unless shipped to the states mentioned above.

The appropriate state and local tax rate will be charged based on the price of the purchased products and, where required by law, on shipping and handling charges.

Online customers seeking a sales tax exemption must pay sales tax at the time of purchase and then seek a reimbursement. Sales tax reimbursement requests must include:

  1. The online order number, AND
  2. Sales tax exemption documentation (i.e. exemption certificate or resale certificate, etc.)

Send sales tax reimbursement requests via fax to (623) 580-6121 or via e-mail to TaxExempt@ssg.petsmart.com. If the reimbursement is approved, an e-mail will be sent confirming the reimbursement. Reimbursement requests may take up to 10 business days to process.

Canadian Sales Tax:

A service fee will be added to all orders shipped to Canada to cover the cost of export taxes.

International Value Added Tax (VAT):

Any order being shipped to a destination outside of the United States and Canada may be subject to import duties and taxes that are not collected by petsmart.com during Checkout. When placing an order on petsmart.com, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be paid by you. You should contact your local customs office for further information.