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Gift Cards

PetSmart Gift Cards can be purchased and redeemed online or in our retail stores. Gift Cards purchased online can be shipped to any individual with a valid shipping address.

How to Purchase a Gift Card:

  • Go to our Gift Cards page.
  • Click "Purchase now" under the Gift Cards information.
  • Select the desired Gift Card.
  • Fill out the order form and make your purchase.

After Purchasing a Gift Card:

  • Depending on the shipping method you choose, the Gift Card will be delivered within 1-10 business days.
  • We will send you a confirmation e-mail.

Reduced Expedited Shipping Rates on a Gift Card:

Gift Cards always ship for $1.00* Ground, but can take several days to reach the recipient. For faster delivery, we offer reduced expedited shipping rates on Gift Cards. No matter the Gift Card amount or quantity, the expedited shipping rates on Gift Cards are:

  • Ground: $1.00*
  • Second Day: $5.99*
  • Overnight: $8.99*

*Shipping rates are only valid when purchasing a gift card at petsmart.com. All other products ordered will be shipped in accordance with our online shipping policy.

How to Redeem a Gift Card Online:

  • Shop online at petsmart.com and add products to your shopping cart.
  • When you're ready to check out, go to your Shopping Cart.
  • Proceed through Checkout.
  • Enter your Gift Card number and unique PIN (codes are case sensitive) on either the Payment page or the Review Your Order page and click "Apply."
  • If you have a Gift Card that does not have a PIN, it cannot be redeemed online and can only be redeemed at a PetSmart retail store. In order to use your Gift Card online, your remaining balance can be transferred to a new Gift Card at your local PetSmart retail store.
  • When making a purchase online at petsmart.com, you may redeem up to 3 Gift Cards per order.

How to Redeem a Gift Card at a Retail Store:

At the register, present the Gift Card as you would any other form of payment. The amount you spend will be deducted from your Gift Card balance.

Gift Card Balance

Checking the balance on your Gift Card is easy. The remaining balance can be checked at any PetSmart retail store, online or by calling a Customer Care Representative at 1-800-820-6189. When you call, be sure to have your Gift Card number and PIN in front of you.

Gift Card Rules & Regulations:

  • A Gift Card cannot be used to purchase another Gift Card.
  • If the amount of your Gift Card does NOT cover the total purchase amount, you will need to pay for the remainder of the purchase with a valid form of payment.
  • If the amount of your Gift Card is MORE than the total order amount, the balance amount will be stored on your Gift Card account for future use.
  • Gift Cards are non-transferable, non-refundable and are not redeemable for cash, except where required by law.
  • We cannot replace lost or stolen Gift Cards.
  • When making a purchase online at petsmart.com, you may redeem up to 3 Gift Cards per order.
  • No sales tax is charged when buying Gift Cards. However, products purchased with a Gift Card will be charged applicable sales tax if shipped to the states indicated here.
  • If you have any additional questions, please contact our Customer Care Department.