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Ratings & Review Guidelines

We'd love to hear what you think about a product you've recently purchased! Log in to your PetSmart account and go to the product page and click "Review this product." It will help us provide you with better products in the future and help other PetSmart shoppers make better purchases.

Writing Guidelines:

  • Keep your review focused on the product.
  • Avoid writing about customer service. If you have any issues requiring immediate attention, please contact Customer Care directly.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as, a full name, phone number or email address.
  • Do not include URLs for other websites.

Photo & Video Guidelines:

  • Upload media related to the product.
  • Confirm you hold the copyright for the media.
  • Photos cannot contain advertisements.
  • Images must be at least 533 pixels in width and height.
  • Videos must be uploaded to YouTube, and the URL must be copied and pasted from your browser's address bar.