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Gift Cards

PetSmart Gift Cards can be purchased in our retail stores.

How to Redeem a Gift Card Online:

  • Shop online at petsmart.com and add products to your shopping cart.
  • When you're ready to check out, go to your Shopping Cart.
  • Proceed through Checkout.
  • Enter your Gift Card number and unique PIN (codes are case sensitive) on either the Payment page or the Review Your Order page and click "Apply."
  • If you have a Gift Card that does not have a PIN, it cannot be redeemed online and can only be redeemed at a PetSmart retail store. In order to use your Gift Card online, your remaining balance can be transferred to a new Gift Card at your local PetSmart retail store.
  • When making a purchase online at petsmart.com, you may redeem up to 3 Gift Cards per order.

How to Redeem a Gift Card at a Retail Store:

At the register, present the Gift Card as you would any other form of payment. The amount you spend will be deducted from your Gift Card balance.

Gift Card Balance

Checking the balance on your Gift Card is easy. The remaining balance can be checked at any PetSmart retail store, online or by calling a Customer Care Representative at 1-800-820-6189. When you call, be sure to have your Gift Card number and PIN in front of you.

Gift Card Rules & Regulations:

  • A Gift Card cannot be used to purchase another Gift Card.
  • If the amount of your Gift Card does NOT cover the total purchase amount, you will need to pay for the remainder of the purchase with a valid form of payment.
  • If the amount of your Gift Card is MORE than the total order amount, the balance amount will be stored on your Gift Card account for future use.
  • Gift Cards are non-transferable, non-refundable and are not redeemable for cash, except where required by law.
  • PetSmart is not responsible for Gift Cards purchased through a third party with which PetSmart is not affiliated.
  • We cannot replace lost or stolen Gift Cards.
  • When making a purchase online at petsmart.com, you may redeem up to 3 Gift Cards per order.
  • No sales tax is charged when buying Gift Cards. However, products purchased with a Gift Card will be charged applicable sales tax if shipped to the states indicated here.
  • If you have any additional questions, please contact our Customer Care Department.