The availability of a product is clearly noted on the Product Detail page as "In Stock," "Advanced Sale," or "Backorder." Most products are In Stock and ready to ship. Some products are either not yet available (Advanced Sale) or temporarily out-of-stock (Backorder). For more information, please read the details below.
Please note: expected shipment times specify when a product is expected to leave our warehouse, not when the product will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.
You will not be billed for products purchased with a credit card until the products have shipped. Some Debit and Bank Check Cards may reflect deduction of funds immediately upon order. This is an authorization only. Funds will be collected by www.PetSmart.com upon shipment of products.
Most orders for In-Stock products begin shipping as soon as your online purchase is completed. Products are shipped once they are located in stock, your payment is approved, and the receiving address is verified.
For example, if you order an In-Stock product on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the United States.
Advanced Sale Products
Advanced Sale products are products that are not in stock but available for advanced purchase on our site. Advanced Sale products are shipped directly once they arrive in stock. You will be notified of the status of your Advanced Sale product via e-mail. Expected shipment time (for example, "Advanced Sale: Buy now for shipping in 4-6 weeks") is indicated on the Product Detail page.
Backorder products are products that are temporarily out of stock but available for purchase on our site. A Backorder product that you may order is shipped directly to you once it is back in stock. You will be notified of the status of your product via e-mail. Expected shipment time (for example, "Backorder: Buy now for shipping in 4-6 weeks") is indicated on the product detail page.