Damaged or Defective Products
If you receive a damaged or defective product, contact a Customer Care Representative within 30 days of delivery at (888)839-9638. Please be prepared to supply the Specialist with the order number and product number from your original confirmation e-mail, as well as your e-mail address and phone number. www.petsmart.com will make every reasonable effort to assist you with your return and will cover all return shipping charges. If you do not contact Customer Care, you are responsible for these return shipping charges.
If there is extensive damage to the carton upon delivery, contact a Customer Care Representative immediately at (888)839-9638. Please have your order number available when you call.