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We’re sorry, but we are temporarily unable to accept Gift Cards online. Gift Cards can still be redeemed in-store as an accepted form of payment.
Gift Card Balance
Checking the balance on your Gift Card is easy. The remaining balance can be checked at any PetSmart retail store or by calling a Customer Care Representative at 1-800-820-6189. When you call, be sure to have your Gift Card number and PIN in front of you.
Gift Card Rules & Regulations:
- A Gift Card cannot be used to purchase another Gift Card.
- If the amount of your Gift Card does NOT cover the total purchase amount, you will need to pay for the remainder of the purchase with a valid form of payment.
- If the amount of your Gift Card is MORE than the total order amount, the balance amount will be stored on your Gift Card account for future use.
- Gift Cards are non-transferable, non-refundable and are not redeemable for cash, except where required by law.
- PetSmart is not responsible for Gift Cards purchased through a third party with which PetSmart is not affiliated.
- We cannot replace lost or stolen Gift Cards.
- No sales tax is charged when buying Gift Cards. However, products purchased with a Gift Card will be charged applicable sales tax.
If you have any additional questions, please contact our Customer Care Department or call 888-839-9638.