PetSafe® Laurelview Dog Kennel
Bar spacing is wide, not for small breeds. I bought this kennel to use as a whelping box for my Rottweiler. I do wish it was 6ft high so I wouldn't have to bend my head to get in and out but for the price you can't beat it. Also, it takes a lot of time to put it together as every bar has to be installed individually so build it where you intend to keep it!
December 5, 2013
Very disappointed with quality and PetSafe product
I had high hopes for this kennel because it was exactly what I wanted and needed. I soon confirmed the other reviews for excessive set up time. It took almost 2 hours and was very cumbersome until the final bolts were tightened down. During set up I noticed that paint was peeling off the vertical bars and their was rust at every connection.
I quickly called customer service and was told that I could simply take it down and they would send another one within 2 weeks or I could return it to the pet store and get a replacement. I explained that it would take another 2 hours to take down and then 2 hours to put up another one plus I had to wait 2 weeks for a replacement that might have the same problem.
In frustration I called the pet store and they opened one of the kennels on the shelf and it also had peeling paint and rust. So they opened all their kennels in stock and found the same problem. Wow!!! There is definitely a problem with this made in China product.
As a final attempt, I called customer service to see if I could work with them on getting the product privately re-powder coated locally. They said NO! I asked if I could get a cash off set for warranty and I would take are of it myself. They said NO! They did offer to send me several bags of dog treats as a compensation and I could keep the kennel as is. I said NO! After seeing their product I would never let my dog eat their treats.
I was very disappointed in the finished quality of the kennel and extremely disappointed with the customer service and the way the company handled my valid complaints. I will be checking the label to avoid all PetSafe products in the future.
November 19, 2013
This Kennel is well worth the money. It was so much nicer than the picture. Took about 1.5 hours to assemble. Our dog accepted it quite well. So much more room than her plastic kennel.
November 10, 2013
Takes awhile to assemble!
Wow, the instructions state approximately 40 minutes to assemble. Not true. Be prepared to spend "a lot" more than that unless my husband and I are completely incompetent! We really like the size, 5 x 5 x 5. Hopefully our little cock-a-poo will be able to adjust and will sleep comfortably during the nights and she will not get stuck between the rails (not good for very small pets) Tonight is our first night. Will keep you posted!
October 21, 2013