Tetra® Whisper EX30 Filter System
i have the ex20 filter. i bought it about 1month ago.....about 1 week ago it started to make noise. the noise is a humming/vibration. it is anoying
What is the warranty on the ex 20? This noise is bothersome
June 20, 2014
I have this filter for my 20 gallon tank. Every time I go through the cleaning process it literally is a horrible process. Whenever I clean the filter and try to start it up again it stalls like an old car that has no gas! I've tried leaving it to fix itself, adding water to help get it going, shakng, bumping and only after I scare my fish to death rattling and beating the side of it the filter, itdecides to begin running. Its not quiet what so ever! Whisper is hardly the term. It competes with the TV sound! Today while doing a routine water change the filter would not start for the life of me. Before the filter bag is even dirty, gunk builds up along the fall line and makes the water splash and fall unevenly.
March 31, 2014
Poor Pumping of water
In less than 4 weeks of continuous working of the EX 30 and no fish yet in the tank, the filter has dropped its pumping capabilities considerably to a slow flow and very low air bubbles being formed. Since no fish in I cannot judge if its safe but I know the flow is not enough to help fish breathe. BTW, I bought the Tetra aquarium starter kit and the filter came in a plain white box, not the box shown in the website.
February 18, 2014
Tetra saw earlier post. Contacted me and corrected the situation.
Amazing customer service! Tetra replaced filter without asking. My faith is renewed. Using Tetra 40+ years. Must have got a lemon. New filter works Quiet and efficiently. Thank You Rosemary @ Tetra.
January 23, 2014